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For every online transaction you want to make with Maybank2u, you will need Transaction Authorisation Code (TAC). TAC will be sent to your registered mobile phone number in the ATM via SMS without any charge. It is valid 2 hours upon request and if you request it via Maybank2u it will be invalid once you logout.

Basically, if you have problem to retrieve the TAC, you won’t be able to do your online transaction.

Tip 1:

Do online transaction at non-peak hours such as after office hours to avoid Maybank2u’s server traffic congestion. TAC request delay (which might get you into headache) usually occur during busy period such as from 8 a.m. – 5 p.m.

Also, try not to do your transactions during the end of the month where lots of people use this online banking service to pay their bills and loans. This is busy period too.

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What if you encounter Maybank TAC request problem such as delay?

Tip 2:

Request the TAC once. Wait for the TAC while keeping you from getting logout from Maybank2u website automatically. If you don’t want to wait:

1. Call Maybank if you face the problem during their banking office hours (8 a.m. – 4 p.m.). They will help you.
2. Leave your house and get TAC via ATM. Note that TAC valid only for 2 hours upon request so you need to do your online transactions within the period of time.
3. Else, refer to Maybank2u website here on how to retrieve the TAC using Kawanku Phone Banking. Interestingly, you can retrieve it via voice response if you are subscribed to this specific service.

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