Hi guys. If you use the TMnet streamyx service, I’m sure you have called to the customer support at least once in your life. haha..a nice experience isn’t it? Now, let us hear the long conversation between nasty customer and bloody tmnet streamyx’s operators, not only one, but two streamyx operators. I got this audio file from somewhere in the internet, and found it’s very interesting to be shared with you all. The customer, whoa…is extremely pissed. 
Since I don’t want to give you the spoiler, play the audio file now! You can also download the audio file from the download link that I’ve found below. Have fun!
Download (Rapidshare)
Download 2 Uploaded.to : (can use download manager)
Download 3 (can use download manager)
MIHD (can use download manager)
Disclaimer
Don’t forget to comment. 
p/s: I did not store this file on my server. It is not released by me and for your information, the file has been spread to the internet a long time ago. I wonder who did it, the agenda or anything related. Please don’t give a racist comment. Internet in Malaysia has no abosolute freedom. Let us keep this thing quite.
Lessons learned:
1) Do not use insulting words when making a phone call with any customer service.
2) Think twice before making a false statement (streamyx technical men)
3) TMnet, provide us with better broadband service, better access to foreign data center, and better technical support.
Stressed?
Watch these videos
November 13th, 2006 at 7:50 am
ops, thnx for the audio but the quality…bloody hell….cant understand anything, just mybe 3-10% only..anyway thnx!
November 13th, 2006 at 8:34 am
that’s the original quality of the audio file. can’t help with it though since it’s a phone conversation..
November 14th, 2006 at 9:48 am
MR cHUA PLS DONT SHOUT!!! HAHAHAHA
November 14th, 2006 at 10:08 am
I think this ‘Mr.chua’ is too rude.
Mr.chua, seriously no point shouting!
And don’t be racist! You make me felt a bit shame to be a chinese.
November 14th, 2006 at 10:48 am
haha funny, got full version?
November 14th, 2006 at 3:24 pm
stupid chink, wanna talk to MANAGER of TMNET?? he made report just wait for the technician or better learn IT yourself. do you think you pay RM10000 per month for your line? stupid chua.
November 14th, 2006 at 9:49 pm
i think this is the full version. if there’s any full version out there, i will update this post.
November 14th, 2006 at 9:53 pm
November 14th, 2006 at 11:22 pm
man..that man is sure furious…does this show tmnet’s poor services or the operators’ calm behaviour?
November 14th, 2006 at 11:31 pm
Seem like the audio is not complete. Anyone have it ?
November 14th, 2006 at 11:39 pm
lol for both side…1 very “efficient” ppl and 1 very angry dude…he sounds like a barking dog..lol
November 15th, 2006 at 12:57 am
hehe… i think this mr chua is going to be the talk of the newspapers soon ahaha… assuming that this conversation is really true. internets spread faster than wildfire
November 15th, 2006 at 1:08 am
this chua is stupid. it brings shame to all malaysian. the same scenarios i faced with my customers in *******.
November 15th, 2006 at 1:29 am
wow… this Mr Chuah is fierce and seriously pissed off!
November 15th, 2006 at 2:39 am
Respect the operator’s calmness…
November 15th, 2006 at 3:13 am
do u guys out there…….its not very easy to answers 1000sand of call every day
plz do understand over fellings as well….if we ans to this kind of customer
come on we also human being right
November 15th, 2006 at 3:36 am
wheres my 300 bucks?? i am more pissed than you guys!! ok? ok what!!!! ok my arse!! you try me!!!
November 15th, 2006 at 3:53 am
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
November 15th, 2006 at 3:56 am
u r a disgrace to chinese…i think the whole malaysia will hate u…
beter change ur number…
else someone else will scold u
November 15th, 2006 at 3:57 am
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
November 15th, 2006 at 3:58 am
This customer is EXTREMELY PISSED. The support agent should just drop the line. Amazing patience and calmness from the supervisor.
November 15th, 2006 at 4:00 am
Mr Chua is definitely too rude… he was patient and sounded like mature at first. Anyway, what’s the pointing shouting and and scolding those workers…. They’re only MAKAN GAJI, they don’t CAUSE his problem nor can they FIX it, they’re just customer service to answer calls… Now’s he’s dem stupid for doing that. A lot of people don’t understand, they’re just MAKAN GAJI, they’re paid to serve not get scold. Even how bad you scold them and how patient they handle you, they still get the SAME salary. The bosses are the ones getting all the goodness.
Plus, what does he mean by “it’s my right”, again, the person who answer the calls doesn’t know anything or isn’t realluy responsiblefor his problem anyway, where’s the right for him to scold them then?
Well, I do see his problem, he spend 300 for a new modem for nothing. He mentioned the technician just say his modem is spoilt or something after a simple checking or not really check as according to what he saiid. So, he should then scold the technician if he is piss. he can complain to the supervisor or person in charge.
One more thing I notice is he’s really desperate, maybe ONLINE GAMES? Haha… Anyway, scolding all those bad word and recorded could get him in trouble? Plus, if this matter become serious untill brought to court or something like that, he might get into trouble wiht this audio file as well, and lastly, he forgot that most of us are using “perisian LANUN” and I’m sure he got many MP3s, etc…
November 15th, 2006 at 4:15 am
This Mr. Chua is a not a human being.
He sounds like a chipmunk.
He deserves to be kicked in his nuts.
That will calm him down definately.
I will put it simply, he is a fucking chinaman.
November 15th, 2006 at 4:53 am
moral of the story: you pay three hundreds to TMNet then you can shout at them + give them some nasty words. Mr Chua, in the first place why u r so stupid to pay 300… just for the modem? Just change your subcription maaa…
You are also sound racist…. Congrats Kumaran… good customer service,… the first lady… shouldn’t be employed as customer service
November 15th, 2006 at 5:19 am
so blur…so funny….but still can listen how angry MR.chua…
haha…calm down a bit….take it ez…..haha
November 15th, 2006 at 5:46 am
lol.. wahahahhaha… u fukin idoit u understand MR CHUA?? waahahahhaaha@@
November 15th, 2006 at 5:46 am
btw..this file is not provided by me..sorry mr. chua..
like what i’ve said.. :
i got it from a local torrent site..
November 15th, 2006 at 5:59 am
Well…for all the people here.i’m here just to inform u’all then wat happen the next day was…the problem is solved. Our great Mr Chua has asked his fren to help him to configure his D-Link modem,,,n guess wat..the problem is solved.
If Mr Chua…if u reading this u are really an most stupidest china man in the world. N wat u did just say sorry after afterwards to him..don’t u have a heart?….
so the technician was right all along……..
UR STUPID MODEM IS FAULTY….n sumore u kutuk Indians. Ur are damm chinese bastard that dunno configure ur own modem….if u hv problem again just plug the modem cable in ur dick. !!!…scondral ..scolding others whereby the problem is all along from ur side. U are doom Mr Chua….i know where are u staying in puchong…wait n see wat we have for u next.
From,
Whistle blower
November 15th, 2006 at 6:10 am
Mr.Chua just made the biggest mistake of his life… bastard’s child… wait and see
November 15th, 2006 at 6:12 am
WOOOT THIS IS THE GUY THAT STAND UP FOR US … STREAMYX USERS … HE STOOD UP FOR US IN THE WRONG WAY … BUT STILL W000T TO MR CHUA … all hail HIM .. Xd
November 15th, 2006 at 6:30 am
lol .. teh funniest ever phone conversation i’ve ever heard .. well of course im fully agreed that mr chua was way too rude to the operators. But on the other hand, the operators also should be blamed for not being able to act professionally. Yes, i was surprised by their calmness .. but i would call it ’stupid’ coz they’re trying to act like they knew everything by saying ‘OK .. OK .. OK ..’. OK my ass lah! she and her supervisor seemed so blurrrr. Typical tmNUT operators!
On the other hand … damn you mt chua, you’re fucken racist!! you stupid dumb chinese idiot !!
November 15th, 2006 at 6:30 am
stupid mr chua. shouting and barking like an idiot. I feel sorry for the lady and kumaran but my big applause goes to kumaran for being so patience handling that idiot chua. If i’m the one speaking to that dog wannabe, big chance I will shout back at him and then I will also transform to a dog just like him hahahahah (thank god I didn’t take the job offer, i also got one as a customer service for streamyx…pheww). Mr chua is also sounded so racist, which is really not polite, he doesnt have enough respect for other races. people like him can just go to hell hahahahah. so racism, go back to China la!
November 15th, 2006 at 6:46 am
OMFG… btw what happened between 10:37 until 10:48 ??? half time rest ??
November 15th, 2006 at 7:12 am
file has been uploaded to another free file hosting website and streaming sites. the file on my server has been removed…
I also realized that.
:admin:
November 15th, 2006 at 7:28 am
dumbass chua! WTF is going on in ur brainless head? you think you have the right to scold people? to hell with the 300 bucks! and WTF’s with calling people names?? ‘marther f*cker’ aint a word we use in malaysia, especially to those patience operators. you wanna blame you go blame your stupid ass self. ownself’s modem don’t know how to set-up.. sure people will go to ur house and burn ur house…. well.. not burn ur house.. just YOU! still.. rather burn ur dick off, so that you won’t talk big to other people! grrr.. I VERY F*CKING HATE YOU, mr ham+chan chua! hope you ROTT in HELL! truly a disgrace to all chinese, and all malaysian.
November 15th, 2006 at 7:32 am
OI STUPID FUCKING NIGGAS> you all think just coz mr. chua did something wrong u can criticize the whole chinese community? stupid o pa.. go balik india la. u guys are just as bad as mr.chua if u say words like chink, etc. stupid brainless fools. fuck off before u criticize other people. look at your blardy contributions to the country. mr.chua is also a human being. do you think he likes to call people fuck? do you know ive been in a similar situation, where i was being ignored for days? you guys dont know what shit he was going thru, and youre talking shitz bout him. why dont picture yourself in mr.chua’s shoes? stupid arseholes. wake up, idiots. if you cant serve customers properly, youre bound to get scolded. are you guys dumb or what? next time im gonna be the customer service personnel at ur companies, and u know what, im gonna scold each and every one of the customers. hows that? and im gonna quote this webpage. fools, think before u speak. customer service isnt just all nice talk. its in their job, u need to take some criticizms. if not, fuck off, we dont need any cust car.e nuff said.
November 15th, 2006 at 7:33 am
OI STUPID FUCKING NIGGAS> you all think just coz mr. chua did something wrong u can criticize the whole chinese community? stupid o pa.. go balik india la. u guys are just as bad as mr.chua if u say words like chink, etc. stupid brainless fools. fuck off before u criticize other people. look at your blardy contributions to the country. mr.chua is also a human being. do you think he likes to call people fuck? do you know ive been in a similar situation, where i was being ignored for days? you guys dont know what shit he was going thru, and youre talking shitz bout him. why dont picture yourself in mr.chua’s shoes? stupid arseholes. wake up, idiots. if you cant serve customers properly, youre bound to get scolded. are you guys dumb or what? next time im gonna be the customer service personnel at ur companies, and u know what, im gonna scold each and every one of the customers. hows that? and im gonna quote this webpage. fools, think before u speak. customer service isnt just all nice talk. its in their job, u need to take some criticizms. if not, fuck off, we dont need any cust car.e nuff said. and are you guys working? coz if not, u ought to go out to the real world, the corporate world. see how much worse bosses treat their workers. dumb fools, you want utopia, go commit suicide. hell’s a muchbetter place than earth for u guys.
November 15th, 2006 at 7:40 am
Chua go rape a modem.
November 15th, 2006 at 7:54 am
Mr.Chua, although you are a disgrace bastard.
But try to hear again, the customer support woman speaks like moron.
Very informal, broken english, keep on repeating “ok” “ok”
“OK” your momma, try to speak properly before getting employed as customer service, you are too stupid. And what happen in the scenario was what we face from TMNUT service, horrible service, misleading and bad.
November 15th, 2006 at 8:19 am
Not bad. His english pretty good huh…learn well with all the *#@^&% haaa..haa
Well I agreed that he is damn rude but I felt that the lady operator are not professional enought to handle the nasty caller. I felt irritated to hearing almost all the sentence end with OK….goes I would be piss of too well of couse no need to be so extreme till have shout out like a mad dog lah
November 15th, 2006 at 8:57 am
ahah damn funny wei the conversation.. anywayz.. the operators deserve it la.. i mean they duno how to handle this kind of ppl properly, and u guys calling mr chua a racist? u guys r nothing different when u call him a stupid china man .. stop labelling ppl ok.. its just a converstaion between sum angry dude take it easy.. no need go until like ohHH disgrace to all chinese community… its just stupid.. one guy talking like that doesnt mean everyone talks like that..
personally i’ve called these bunch of ppl before.. as usual service would take them damn long to settle after making a report. so hav to call and call and call.. and actually i’m quite lucky to get sum really nice operators too ahaha.. got my problem fixed..
November 15th, 2006 at 10:12 am
i pay u rm300 bucks, lemme slap u twice in ur face,.. can mr chua? lol
November 15th, 2006 at 10:32 am
the one thing that I regret with streamyx cust care is the low tone/volume set in their call..that’s why sometime people can hardly hear. can’t blame mr. chua 100% percent for his rants.
November 15th, 2006 at 11:37 am
dudes,..don’t try to write racist comment. internet is not legally free here in malaysia..remember that..
November 15th, 2006 at 12:44 pm
Haiyaaa..Chua apa pasal lu marah2 org itu macam…Kalau tak bleh guna itu internet@MODEM, Lu pegi main mahjong ka, pegi jogging ka, pegi Tgk Wrestling ka, pegi tgk itu ASTRO cita binatang@ MTV, Lu pegi tanam bunga ka, Lu pegi Genting pun tara sampai RM 300 lagi happy maa bleh tgk amoi muda2..haiya jgn ini macamla lain kali..lu ckp itu indian guys XXX..then u chinnese guys ada bagus ka.. gua ingat lagi sikit jam lu jerit bleh ganti itu hulk hogan sana woooo~tara lu bleh kena heart attack…lagi mati woooo~ mind ur own language mr chua..
To kumar, lu bleh menang award best customer service of the year la..
gud job kumar,
chow..
November 15th, 2006 at 9:17 pm
hey braveheart. you seem to be freaking dumb. cina ada apa bagus? look at ur own community la. want help from government but do nothing to ask? we ada apa bagus? look at how many companies hire u guys. if we dont hire, i dunno what you all will become. bottom line is, youre freaking dumb to understand what others have said. just because mr.chua said something, doesnt mean the whole chinese community agrees with it. are you freaking dumb? now go make ur curry with ur shit, coz they totally look alike. mana tau itu mamak restoran letak spenda dalam kari. hahahahahaha. fun? ok good. now stfu and get lost.
November 16th, 2006 at 12:46 am
sure anybody can get as piss-off as mr.chua….hell yes if u got kencing by some guy with technician tag on his shirt…am i right?
but i admire the operator…very cool (maybe they got training how to handle “mr.chua scenario”)…hehehe…but its funny actually to know there’s somebody out there really taught tmNut (not tmNet) on the face…poor operator, not their fault
although i got no choice (broadband provider) i guess not much of complaining can help the tmNut subscriber
just my 2cents opinion
November 16th, 2006 at 12:51 am
eheh .. the bottom line is, TMNUT sux!!! .. they’re blocking p2p services in my area now! and yeah .. the cust service ppl should be well trained since u provide a super lousy internet service.
p/s: mr chua is just ONE fucken racist chinese, and honestly, i’ve met other fucken racist ppl (malay/indian/etc) as well .. so stop generalize ppl unless if u’re fucken d*ckhead! :)>-
November 16th, 2006 at 1:28 am
Just heard that conversation, it’s very horrible.. Mr.Chua is a very bad tempered person.. I’m a chinese and i felt very bad for what he said to kumaran (kumaran u rocks u handle him in a very patient way, if for me, i already shoot out many chinese vulgar words back to him that you couldn’t have imagine LOL)..
Mr.Chua shud have wait patiently for what happen to his pc (spyware / anything)..
Kumaran, if got award BEST CUSTOMER SERVICE of the year, i’ll vote for you !!!
November 16th, 2006 at 1:32 am
Hmmm
it seems like Mr Chua original was still ok during making the call….
i think his emotion changed to angry when waiting for so long only the operator pick up the phone… he become more angry + lost control when the operator tell him is the modem fault without any prove support or reason….
Some more calling that 1300 no is charge local rated and i believe most of the call need to wait for more then 5 min only the operator pick up ( this is what i experience last time, can say 6 call , 6 call also wait for more then 5 min)
Beside that wait for long time nevermind, the operator din do investigate properly then just say modem got problem or microfilter or surge protect or some related stuff on our site got problem this will make the caller angry possible become big , except they got prove then might let user claim down or accept.
November 16th, 2006 at 1:54 am
However i also support Kumaran coz he still handle Mr Chua in a very patient way….
However to avoid this kind of situation happend again , i think streamyx should get more professional staff to get on the phone, more people work more less problem on call pickup delay.
2nd is the 1300 phone call should be a TOLL FREE call …. since nowdays we are force to wait and hear advertisment while waiting the operator to pick up…
3rd to improve themself, they should have a suggestion or comment section on their web site. And i think this clip appears around the net widely maybe because the person no place to complain and the end he use this net way to make complain…. is quite a shame if other country people saw this kind of clips.
November 16th, 2006 at 2:02 am
lol. i really respect the operators.:d
November 16th, 2006 at 3:21 am
hmmm….
cnt blame mr chua for getting all riled up over 300 bucks of hard earned money for nothing and having to call repeatedly just to rectify his issue.i know most of you feel that he’s getting overboard with his temper and i agree that doesnt give him the right to use bad words,but try to look at it from a different perspective and put yourself in his shoes for once….
my observation/opinion of the recording :
1st officer could be more alert of mr chua’s issue by checking the previous reports and trying to clarify with the customer on his recurrent issue especially if it’s a repeated case.It makes the customer feel that they’re been taken care of and shows that we’re actually paying attention (eventho that’s not the case…;))
the supervisor could have clarified with the customer on the previous on-site apptmt from the customer’s observation.why?simply because he’s not there.is the technician ACTUALLY doing his job properly??from mr chua’s complaints,seems like the technician is not doing anything much aside from turning on his modem and directly saying that the customer’s modem is having some issues,even asks the customer to replace his hardware.after dishing out some cash,it’s still the same issue dunnit?who’s not doing their job right now??u tell me….
the supervisor should also try to calm the customer down by being more compassionate.dont just simply say “there’s no use to shout..”.instead use something like “i understand your frustration mr.xxx,but i need your cooperation to enable me to help you solve this issue…” and try todo a recap with the customer of what’s going on.it will reflect to the customer that you’re ACTUALLY trying to help him.
when the customer questions about whose fault & who’s gonna pay him back for the 300 bucks he spent on new hardware(i’m not sure of how’s the process in TMnet),the supervisor could’ve told the customer that since he has all the necessary information and clarified information,will help the customer to look into issue and if possible,make some arrangements so that the customer feels better e.g a waiver maybe?;)
**in the real world,there are BAD customers and there are GOOD ones too.it’s just a matter of how you handle them.
November 16th, 2006 at 6:12 am
wow!!!this is definitely the best piss customer vs CS recording i have seen 4 such a long time.will this come out in the headline in 2moro newspaper i wonder.:d
November 16th, 2006 at 6:27 am
:d stupid streamyx la, all lazy babi. no wonder mr chua so piss. all drag cases to claim OT. i fucking support u mr chua.
November 16th, 2006 at 6:30 am
1) The first agent who handled the call, psychologically pissed off the customer at first
- Used a lot of “ok, ok, ok”
- Used a lot of “what is your problem”
- Did not check the problem history properly, because customer had logged a lot of case on same issue
- Kept the customer waited for so long (not her fault actually)
2) Kumaran, on the other hand, didn’t really use word that could calm down the customer
- “There is no use to shout at me Mr Chua”
-”no need to shout at me Mr Chua”
-”Don’t shout, Mr Chua, Don’t shout”
Instead he could have use the non-defensive word like “i understand the inconvenience you have faced”, apologise if necessary
- The user questioned (many times) for how can he get back the RM300 that he spent for nothing.
I understand Kumaran cannot promise the rebate issue, BUT it’s the TM side (customer treat helpdesk + deskside + TM sales as one body) fault for telling user that it’s actually his modem got problem.
So maybe in the first plce Kumaran should have had the rebate guideline in his hand.
By the way, both Aliya (the first agent) and Kumaran did the wrong thing by saying “you only logged the report yesterday, therefore it will take two days”
they should know that the user had logged the report many times before regarding the same issue.
I am turned off by Mr Chua’s rudeness, but I stand on his side for asking his right to get his streamyx working.
November 16th, 2006 at 6:36 am
and I believe in this quote by my friend
“the worst customer is your best friend”
which you can learn a lot from them. And it is the chance for you to satisfy them. You may even be surprised for the outcome, after u satisfy the customer
November 16th, 2006 at 8:34 am
im soooooooo glad tat mr chua is not my dad… his children must be very ashamed of their father attitude. clearly, he cannot be a good leader… of cos TM Net people said ok, ok, ok all the time, cos he’s shouting… even me cannot understand wat he’s talking bout… juss imagine, we only listened to the recorded audio, while the TM Net people hav to listen it over the phone…. if i were the TM Net people.. i surely put the phone away from my ear…. let him shouted by himself….
November 16th, 2006 at 9:38 am
again you guys are frigging stupid. u all take mr. kumaran’s side. dumb move. imo, customer service means u must satisfy the customer. no matter what the customer throws at u u cannot say “dont shout la” etc, if thats the case u can ask mr. kumaran take his kumari wife and pack his bags back to india. yeah im serious. besides ive seen worse indian racists in school . and they dont care who is right or wrong. at least here, there are some chinese who still dare to take mr. kumaran side. but same thing cant be said for indians they only take their own race side. dare to question chinese contribution to country sumore. duh. read newspapers please, who’s the biggest taxpayer. :-”
November 16th, 2006 at 10:44 am
Thanks for da audio. I stole it and place on my blog, my traffic boosted a bit. Btw, your feed button is fake 1? 3000k+, like boingboing.
November 16th, 2006 at 11:42 am
come on stupidbraveheart..phewww~ ur name show how your stupid enough..(”,)
if you think like that..then you are NOT MALAYSIAN. Be rasional and be good individual. You to emotional and your words to bad. No matters who is wrong and WHO THE BIGGEST taxpayer ( why? U think, U a boss from biggest company PAID FOR THE TAX or like me stupid Chinese working in stupidios Chinese Company) . We all living in this country are malaysian is it. If you think like that and sound so racist, you should think twice. or you will be paid for u mistake.
I am chinese but i am not racist..like stupid braveheart :-”
so long felles..
November 16th, 2006 at 11:49 am
thanks for linking back..:) hopefully mr chua would not sue us as many bloggers has blog about this already. btw, about my blog’s feed? that’s just a prank… i’ll reveal my true feed count in the future (maybe)
November 16th, 2006 at 5:43 pm
Hello Mr Stupid Braveheart,
Clearly you have your own agenda and probabaly you hate all other races but your own. Mr Stupid Braveheart (I assume you are chinese), please read all the comments and if you notice most chinese are the ones who criticised Mr Chua and labelled him as bad chinese. None of other races spoke anything about it. We infact respect the chinese for their hardworking attitude and economic dominance here. BUT that doesnt give Mr Chua to talk like that..Pls la hope u get my point
To be fair Mr kumaran was abused and its not about being racist or whos right or wrong. No one can treat anyone like that.
Also Mr Stupid Braveheart read again all the comments…. THE FAULT WAS MR CHUA’S D LINK MODEM… He did not know how to configure it properly. Also Mr Chua cant speak English well and that caused some confusion in the conversation.
Kumaran will do well in customer service.. The first operator sounds (she must improve)
Please people, don make this a racial issue la please… We all have our comments and this will never end..
November 16th, 2006 at 5:57 pm
what happened to the rest of the conversation ? i was like listening to about half the file and then it shows file corrupted .. i downloaded thru a few of the links given but still get the same result .. censored ?? hahahahaa
anyways .. this CHUA character was way too much laa .. the internet does not discriminate race religion colour … why should we do that thru the internet ?
KUMARAN did an excellent job handling the case as far as i can open the file which is about 50% only .. cant blame CHUA for blowing his top though .. i am sure lots of us have had bad experience with TM in thier service … but i think this is the 1st time i have actually heard someone blowing his top this hard .. hahahahaa
November 16th, 2006 at 8:11 pm
Well said TreVesco,
That’s why i beliv that TmNet shoud hire well trained ppl for the cust service dept. They should be well prepared and fully aware of all options, be it rebate issue, technical issue or even about customer rights.
And honestly, putting Mr Chua’s attitude aside, it was the technician’s faults for not being able to probe the problem faced by Mr Chua in the first place. I dare to say that out all of streamyx users, there are still a handfull of them who are really ‘newbies’, and practically know nothing abt internet setting!! As the only major internet provider, trusted by the government, TMNet should be well aware of this, and should be doing their best to assist these people!
I wonder why the technician failed to assist Mr Chua if it was the modem setting issue … are they dumb? or .. taking easy way out –> equipment faulty? And please la .. i believe not so many of us here could keep our calmness if we were in Mr Chua shoes.
The streamyx service is really really bad! and i bet all of you who has been using broadband service in other countries knew it very well. Yes, Malaysia is just a developing country … but bear in mind that TMNet has been monopolized the broadband internet services for ages! We’re expecting good services frm them!
November 16th, 2006 at 8:11 pm
the guy is A SOHAI… de helper also haven reach how the girl noe wut is de prob?
November 16th, 2006 at 9:17 pm
who got full version ? plz send to my mail box. Modem problem ? just teach the customer , will the modem was connect with the pc with rigthly , and install the modem , then open the new connection in my connection. Make sure the the modem connect with modem and effect . Make the the ligth and ACT, PWR and LAN , have a light , and then try to connect to streamyx . after that make the call to streamyx help line , talk with the tecnition. talk to customer service for what ? they all stupid , i think what is p2p also dunno. what the mean of double check ?just ask the customer what is the troblem with his pc and modem lah ,after that , just tell customer the rigth comment , or make a date with customer, call the tecniction go customer ’s home to check the problem. This is what we call the customer service .
How can tell customer buy a new modem to try ,is his modem spoil , who pay for that modem ?
November 16th, 2006 at 9:37 pm
Most of you said Mr.Chua is rude, bad or what. But if you ever came to problem like him, would you still be so kind n polite to streamyx?
I get pissed off too by streamyx. But i didn’t shout at them la.(Talk more to them also waste my time, I rather talk to the walls myself then pigs >( ) But anyway, i think the customer service are paid to get all these kind of react from customer. even if its mean insulting them. Every time talking to them is like talking to a answering machine, then its like for XXX, press 1, for XXX, press 2 so on.They get paid just to read a paper of lines or what? Cant they give us more “creative” answer? Read more books and get more knowledge if you wanted to be treated nicely “a bit” by others. This is how the world works!
And for god sake would streamyx please stop promoting his lousy service? Why don’t he spent the money upgrading his service? Why does he have to monopoly the thing like proton did? Who would buy a proton if there is no tax for foreign cars?
November 16th, 2006 at 11:39 pm
Majoriti kat sini tau nak kutuk je, dah tau service teruk unsubcribe je la, buat apa kutuk-kutuk, buat je la apa yang patut, korang memang tau yang TMNET memang ‘telinga kuali’, boikot je service diorang, jangan pakai, susah sangat ke…?
Tapi kalau takde TM aku rasa sesetengah dari korang kat sini takkan boleh komen kat sini, kalau susah sangat pindah aje dari Malaysia, aku sayang Malaysia jadi aku takde hati dan tak perlu nak pergi mana-mana sebab banyak lagi tempat dalam Malaysia aku tak jelajah lagi. Nak tanya sikit, korang dah sampai umur layak mengundi ke? Kalau dah layak mengundi la, orang yang mengundi dan bayar segala macam cukai dan bil je boleh komen TM dan lain-lain, macam Mr. Chua…
Tapi lah kan, kalau korang faham betul-betul politik, korang terpaksa terima je apa yang dah jadi sebab politik memang macam tu, jadi apa saja yang korang undi takkan berubah ataupun jadi lebih teruk because that’s how the worlds working anyway… terima je la, bersyukur atas apa yang korang dapat sekarang ni, ini lagi bagus daripada tak dapat langsung…
Korang ingat semua service cam mobile phone, mobile internet la, macam macam jenis ISP tu boleh jalan tanpa TMNET? Fikirkanla… ISP mesti ada landline, satellite ISP kalau kena block ngan hujan ngan awan tebal langsung takleh pakai, tengok je la ASTRO macam mana kalau kena block ngan awan…
Lagipun korang cuma dengar apa yang korang dengar. Apa kata korang pegi jumpa Mr. Chua tu tanya dia sendiri apa yang dah jadi, suruh dia jadi perintis saman TMNET tu. Korang semua kan hebat mesti boleh cari Mr. Chua tu…
Mr. Chua tu memang bodoh sebab dia memperbodohkan diri dia sendiri. Kan sekarang rakaman ni dah terlepas kat internet, nombor telefon dia ada, nombor mobile dia pun ada, senang aje orang nak cari lokasi dia. Mr. Chua kena ingat bukan dia sorang je yang pakai TMNET, kalau susah sangat suruh je la Mr. Chua buat business ISP dia sendiri, tengok diorang handle dalam kira-kira seribu atau sejuta pelanggan sehari. Kalau TMNET tak menang tangan apa lagi la Mr. Chua, iye tak? Operators tu lantak lah apa nak jadi dengan diorang, sampai muntah darah korang kutuk diorang tak jadi apa pun, duit gaji diaorang jalan, korang dapat habuk je…
Nak tanya sikit, majoriti yang ada kat sini dah kerja ke belum, kalau belum cubalah apply kat TMNET sebagai customer servie sebab dari komen yang aku baca korang ni semua hebat-hebat, mungkin bila korang dah dapat kerja tu korang boleh buat perubahan atau pun takde perubahan langsung bila korang dah terima 1K atau lebih panggilan customer macam Mr. Chua dalam sehari…
Just a piece of advice, you only got what you pay for, no one asked or force you to do or don’t, or in this case ‘use’…
Good day…
November 16th, 2006 at 11:41 pm
hwang Ure right,
The reason why all this is happening is because TMNET has monopolized telocommunications market.
We must have competition and only then service will be better
November 16th, 2006 at 11:43 pm
hilangkan stress anda Mr. Chua..
http://www.callcentermovie.com/movie/F8MedKf150.swf
November 17th, 2006 at 12:09 am
Some of you said , modem not configured properly, but isn’t it his problem is DSL light blinking? Since when does a modem needed to be configured so that the DSL light will show the status of the line ?
November 17th, 2006 at 1:14 am
hi Confused
Please see comment from Henry_14
“Well…for all the people here.i’m here just to inform u’all then wat happen the next day was…the problem is solved. Our great Mr Chua has asked his fren to help him to configure his D-Link modem,,,n guess wat..the problem is solved.
”
I assume Henry works somewhere where he can get this kindl of info.
November 17th, 2006 at 1:18 am
This Chua guy is an idiot no doubt. Im listening to the audio as i speak. In my line of customer service, there are plenty of idiots like this Chua. CS execs are hired to take shit like this, so in my experience, its not surprising and Kumaran shouldnt take it personally, if he did.
This Kumaran should file a complaint to his supervisor. However, one mistake by Kumaran, he should never ever be on the offensive like saying “please control your temper” and “dont shout”. It is the biggest no-no in the field of CS. Its a customer’s every right to get angry and shout, but of course less the vulgularities and racism. I totally understand the position Kumar was put in. I used to work for a local gaming company whose product was next to horse manure. Gamers from all over the world would call up and swear and curse. The most common cliche “your case has been escalated to the technical department”, was used all the time. ROFL..
In this case, both sides are wrong. Whats worst is the biggest fault lies in the company itself. Oh well, what do we do when TMnut has the advantage of a monolpoly? Nothing. Write in and complain as much as u can, but dont expect much. Like one malay dude up here said, the govt doesnt owe it to us to have the luxury of Broadband. U may take it or leave it. In the meantime, we can only hope that someone will come in and sweep these TMnuts off their high horses.
November 17th, 2006 at 1:40 am
Hi People,
I used to work in streamyx for sometime as a IT agent or rather “operator” form how we are labelled here in this blog.
I just wanted you guys to know why streamyx customer service is vague
1) We have limited resources–> Meaning we don know who the telecom technician who goes to customers house to fix the problem
2) We don have comprehensive tool to check on what the technician does
3) Even if the telecom guy updates what he has done the comment will be so short and we wont know what they did–> “port tukar..testing OK”"WTF
4) We were paid miserabelly low–> Less that 1400 (Graduates gets this much)
5) So what happens is we with degree keep applying and move to larger companies and Streamyx keeps hiring new people (more problem )
6) We have 19 guidelines to follow and only then we can get our full perfomance allowance
the guidelines are like
–> Opening (welcome to tm net blah balh blah –> This is dumb really dumb WELCOME TO TM NET … What kind of opening is that)
–> Closing
–> Rapport (We must say ur name at least 3 times, thats why if u call streamyx we will say ur name Mr.XXX again again and again like dumb people )Its fucking annoying even for the operator
Final SAY
If TM NET wants to improve they must outsorce their services to a GOOD company and not stupid VADS (Low quality company) chepoos
If any VADS FElla here listen to that conversation and see what IT AGENTS go through..Raise their fucking pay if you wants them to stay OR Even Mighty Kumaran will leave
PS…I am not working there anymore so this for my people there
November 17th, 2006 at 2:20 am
fuck? the govenrment doesnt owe us broadband? then where la the fucking tax money gone? and also , fuckers, please read b4 u comment anything. i said, u fucking retards dont understand 1 single shit bout what i said. look at the posts before me, morons. they keep criticizing chinese like “oi chua sucks chinese” and also “kamu cina ada apa bagus”. dont you think this is overboard? i was just being sarcastic in my previous posts, if you know what that means.I mean, if you say mr. chua dont be racist, and youre a racist yourself, what does tthat say bout you? hypocrite! i think people here are too shallow to understand. someone said please dont subscribe to tmnet if u want to complain. HEllo? are u freaking dumb? then what are those pigs in the customer service dept doing? makan gaji buta? fucking retards, please dont make any stupid posts anymore. you think what? he already paid the tmnet thing, now u ask him to terminate his contract, gotta pay another 12 months in advance. are you that dumb? Rm 300 plus Rm 720 (12 months payment of subscription) ok, there u have it, Rm 1000. would you kindly pay mr. chua for that amount of money? if no, stfu, coz its his right to complain. fags like you dont know shitz bout consumer rights. no wonder malaysia never progresses so much, coz all of you dumb fags are here siding with tmnet. When its your turn, you’ll just cry :((:((:(( . consumer rights awareness are so low, thats why u get stupid companies ripping u stupid people off. nuff said.
November 17th, 2006 at 2:24 am
yeah, i agree mr . chua was a racist fag. but other than that, he’s just human. dont u guys fucking understand? he has submitted his case for MANY MANY TIMES. you think his life is as easy as yours? fucking typing stupid stuff here? he probably has got tons of problems, and tmnet is aggravating it. you fucking dumbtards are just too dumb to understand, why cant he complain bout something he paid for? you fucking morons, please use your brains . he probably needs it for work , or something important. someone said he’s into online games. ok, he’s into online games, so what, is that ur fucking problem? its his life, his desire, he enjoys it, so whats ur problem?
November 17th, 2006 at 4:17 am
i think d 1st operator oso got problem lah…
keep sayin ok ok ok ok…
but no feedback given… [-(
November 17th, 2006 at 4:19 am
chille, u guys~~
i think v offtopic d…
no discrimination here, okay??\:d/
November 17th, 2006 at 4:28 am
first of all, Former CS Exec you’re right…
and stupid braveheart, I don’t have any on him anyways and what’s your problem?
I said we got options, this is a democratic country, you don’t like, file a complaint, don’t scold onto others, you might have your butt kicked if you scold at the wrong person or people…
talk is very, very cheap, you’ve watching too many western movies, [I think Mr. Chua too... duduk Malaysia punya lama tak reti cakap melayu] swear in you own language please eg; in chinese maybe?. and how many variations of fucking do you know? anal? go buy a sex doll and stuff your shaft into the hole they made for it [I'm pretty sure you're a guy if not buy a vibrator or beads instead and shove it up your ass or pussy]… there’s an option for you…
what I meant back there, again there’s a lot of option out there, go figure it out, and if all here are dumb, then Mr. Chua is the dumbest, [and so are you] want to use but don’t know how and only know how to scold people, if he owned a company, he have hired a technician for maintaining his network of computers, we all here can clearly see that this is surely for his personal use. for what? I don’t know, maybe his primarily use it to D/L porn, why does he so angry about it if it’s not for business? maybe he deals with porn industry [don't lie here because all of you use the internet sometimes primarily for porn, I know I did :D].
know how to do business doesn’t make him a smart man I guess, don’t care what he said but he doesn’t have manners in the first place, why don’t he goes directly to the main office at the Menara Rebung or wherever the main branch is and complain about it there. if he can spend time to scold people then he can goes there right? can’t go? malas naik kereta? naik LRT, LRT rosak? guna komuter, rosak jugak? guna bas, bas mini banyak dan takkanla rosak semua and I say it again there a lot of options, and have you ever heard of tribunal court, file your complaint there and I sure he wouldn’t because he is wrong, if he’s right that should be a follow-up of another episode of self-humiliating. the only smart thing that he did is call his friend who is obviously have and use the streamyx and knew about TMNET incompetency that is should be the first thing he did before he wasting money over a 1300-PA1D-2-SCOLD. his friend obviously don’t have any problem with his…
the bottom line is, I don’t like his hostile attitude towards others and also he is a racists too, [and I think you are too] what makes him superior to other races? money? to me, he just an old goat in this case ‘dog’ who wanted to use the internet… [you can't teach old dog new tricks by the way...]
oh he has problems? let me remind you that everybody have theirs. I can see clearly that he doesn’t have problems and I think he’s not because I think he’s rich, that’s why he can scold anybody he wants, every races when they’re stinkin’ rich they’re rude in they’re own way, rich people don’t have problems, they creates problems…
just a thought, since you’re so emotional about this kind of thing why don’t you go to the appropriate channels like your wakil rakyat to file a complaint or write a petitions and do something! don’t waste your breath here and then make remarks onto others like using the ‘fucking’ words. since maybe you’re using their service also that is like ‘marahkan nyamuk kelambu dibakar’, very funny indeed.
and I forgot to mention that the conversation is funny, both of them are stupid except Mr. Kumaran who handles the situation well but like Former CS Exec said he make mistakes by using the wrong phrase like “please don’t shout” that is like pouring gas to a bonfire…
maybe Dear mr Stupd Braveheart said is right that you have your own agenda or maybe you are Mr. Chua or his sons or relatives disguise as stupid braveheart :-”, at least you got that ‘STUPID’ part right…
November 17th, 2006 at 4:55 am
Conclusion
———
Mr Chua = The Fucking Person here :@)
Kumar = How Cool This Customer Service receive “Fucking” words . @-)
Stremyx = Almost with Fucking Congested Matters >:)
Stupid Braveheart = The Most Fucking here, when talk about RACIST. [-x
November 17th, 2006 at 5:22 am
“Stupid braveheart” is beginning to sound alot like our dear Mr.Chua. From the way u are responding here, are u sure youre even out of school yet? How much taxes have you paid? lol
All i see from your 2 posts are “fuck fuck fuck” and this dumb that dumb and a few other racist slurs. Like Chua i dont understand what youre trying to convey here. Hats off to you for stooping down to Chua’s level of mentality. Now dont u have homework to do?
November 17th, 2006 at 7:41 am
ahha. i managed to attract a few morons to actually reply. dont you know i was just fishing for those who are unable to understand sarcasm ? lol. look properly, fools. see who made the first racist remark here. scrolllllll uppppppppppppppppppp. yeah , thats right. and funny, how you only singled me out. shows that you guys are very biased against chinese people like me, huh \:d/
November 17th, 2006 at 7:49 am
guys, stop acting like youre holier than mr. chua. dont tell me u havent done a mistake like him? i mean, when you’ve reported something 3 or 4 times, and no action is taken , you can still remain calm? then i dont know what world youre living in, probably utopia? or maybe fantasyland? and please, dont think everyone’s using it for porn. when mr. kumaran makes a mistake you say , oh its just a mistake, but look, mr. chua also made a mistake. and you guys say “hey that kumaran gonna bash him up” . look, fools. are you guys so lowly-minded that even words can incite you to take such actions? oh my god, what has happend to this world? i was taught that when people taunt you, you dont have to really take it seriously :d seems that some people here were so unfortunate enough to not be taught these simple stuff? if you say he deserves to be beaten, and you call him an idiot, now, arent u being like mr. chua? you are pissed off by his attitude right? so was mr. chua! he was pissed off at tmnet, and his patience was tested for 4 times. and you?
November 17th, 2006 at 8:20 am
TM Net quite frankly deserve meeting people like this. I had issues with some of the bs I got from them both hotline and their local tech, I remember one time their local technician called me after I reported a problem with streamyx to hotline and the tech told me I had line problem, microfilter problem, too many phones problem etc. He can’t even make up his mind, he said I had all those problems, no need for the inept lazy tech to come over to check what is the actual issue just say I got all those problems.
They need to raise the standard of both their tech and hotline staffs.
November 17th, 2006 at 8:54 am
stop acting like youre holier than mr. chua ? who on hell said mr.chua is holy?…first of all…using foul word to express urself is stupit…show how low ur mentality is..futhermore…i suspect stupid braveheart is related to mr.chua sumhow…coz he keep using vulgar words n loves to think he is above everybody else…gosh…serious..personality problem here….maybe childhood trauma or sumthing i dunno…u dunt believe me juz see his reply after this….:o:o
i had my problems wif tmnet many times….once i couldnt online for a month wif out no reason….modem fine…line fine…but where is the problem?…called tmnet customer service 100000000 time n all they can gimme is that…we are waiting reply from technician….was pissed off but hey guess wat??? i didnt shout at the person talking….taaadaaa…….simple….i know they cant do anything…worst to worst check my acc still functioning or maybe reset my acc or tell me my report stats….no point getting angry at them…..wat stupid braveheart said about we shud not criticise mr.chua wif racism comments is rite……later no diff between him n us rite?….
p.s (ive spend more then RM500 for my troubles) juz a note….
November 17th, 2006 at 9:20 am
Stupid rude uncle Chua, dont spoiled our sur name please, if want to get angry or shouting to ppl, try bang your head to the wall. this will help him to release your anger, hahaha
another thing, his name chua tiong soon, 2 words are same with me, feel shame to, but if u guy want to ‘F’ him juz go ahead, got no any relationship with me…. hahaha
November 17th, 2006 at 11:09 am
well said Former CS Exec & Fucking Situation, very :D=))…
enough said, they just proven my point that is you are the stupidest one, besides Mr. Chua that is…
hey, stupid braveheart, why don’t you call the line 1300-PAID-2-SCOLD TMnut and express your feelings towards them, maybe if you don’t mind make a recording out of the conversation and posted it here… hmmm, how about it, l-) ?
don’t know the number? dial this 1-300-88-1500
and if you ever want to subscribe to service or something, please consult your lawyer [if you have any] to read them first if your are too lazy enough to read the agreement and FAQ, if they ever broke the agreement, file a lawsuit to a civil court or something, gain some money, not scolding people… oh, I’m sorry, your parents still pay the bills for you right? since they don’t says nothing about it, why don’t you just shut up?
and kid, go to take a piss before you go to sleep, don’t want you to pee in your bed tonight…
just a thought, why does Mr. Chua’s modem don’t configured, the technician always configured the modem first and make sure the modem works fine and they’ll call TM if you are successfully connected and in my case they did, so how come his aren’t? even streamyx in a box also been configured first before they send it to you and then you sms them to activate, if they turned out to be faulty, just send it back to be replaced… so I wonder how long does Mr. Chua use the streamyx before he makes the 4x complain?
I guess we’ll never know…
November 17th, 2006 at 12:32 pm
1. when the conv took place?
2. which streamyx package price rm300?
3. have you; at least once; become CS at any company? if not, PLEASE shut up.
4. is Mr Chua your uncle? he must skipped his Pendidikan Moral class.
5. I think Mr Chua buy his own modem and both him & the technicion don’t know how to configure.
6. rileks lah. typical malaysian (if Mr Chua is). kutuk each others pun no use. we all try to keep improving.
7. TQ
November 18th, 2006 at 12:13 am
Conclusion
â€â€Ã¢â‚¬â€Ã¢â‚¬â€—-
Mr Chua = The Fucking Person here :@)
Kumar = How Cool This Customer Service receive “Fucking†words . @-)
Stremyx = Almost with Fucking Congested Matters >:)
Stupid Braveheart = The Most Fucking here, when talk about RACIST. [-x
I just read from first conversation, to the last quote by abcdefgh
Support and Salute U Fucking Situation…and thank you for your conclusion.
All of this conversation really started with Fucking BullHead of MaderFaker
” StupidBraveheart”. What the kind person you are..just talk so much but like a pig eat their shit..shame to you fucking “stupidbraveheart”. Study back your histroy before your made your words.
I swear to the god, if i see and i know you..i cut your throat out of your fucking grave..
November 18th, 2006 at 4:42 am
Man…. throughout the whole conversation that went on, i was hooked onto Kumaran’s voice and patience rather than Mr Chua’s flowing obscenities
Really, which TMnet branch was that? I would like to congratulate Kumaran personally on his proffesional manner of handling this problem.
Oh, this is not related.. but.. gosh, what a yummy voice Kumaran has *wink*
November 18th, 2006 at 4:43 am
I ALREADY HEARD THE CALL AND IT WAS KILLING.THE CUSTOMER WAS REALLY ONE FUCKING BASTARD MOTHER FUCKER IDIOT DO NOT KNOW THE ACTUALL PROCESS FLOW THAT THEY NEED TO FOLLOW. BUT ANYHOW KUMARAN’S MANAGER SHOULD GIVE KUMARAN A BIG COMPLIMENT OR GIVE HIM A GOLD MEDAL FOR HIS ACHIVEMENT. IS RALLY HARD TO FIND A CALM AND COOL SUPERVISOT AS KUMARAN IN THIS UNIVERSE. I HOPE EVERYONE FOLLOW KUMARAN’S FOOTSTEPS. THAT BLOODY CHUA IS REALLY DISGRACE TO UR CHINESE CULTURE.
November 18th, 2006 at 5:29 am
hah, good jokes by you guys., oh, nice assumptions there, calling me a kid. but you could ve been the kid who lost his undies and cried :(( . you guys are fantastic. so you mean youre defending mr. kumaran , so youre his grandfather? LOL!!!.. haha. can you guys stop harping on 1 post only? coz it seems that you guys are getting worse than I was. personal attacks ? nice try. yawn.. can you slap me over the internet? can you? hahah .. just thinking of that makes me wanna :((. fyi, you dickhead rko. you didnt complain, thats your pasal. you want to lose Rm 500, its ur business too. dont tell me i want to shit, you must shit? no, i think u’d be swallowing it. haha. abcdefgh which streamyx package Rm 300? r u fucking dumb? you need to pay the money if u terminate ur contract b4 it ends, nut head. try to read your contract before signing it? tak kisah, you keep ssaying “stop the fucking fucking”. but look at yourself. from what ive seen youve surpassed me in that area. you are resorting to personal attacks now. lol. its fun when you see adults so worked up. yeah i admit im still schooling. but wait, im glad that i can make adults like you stoop so low :d obviously ur mama didnt teach u manners, like young people should be forgiven uncle? and tak kisah again, didnt u listen properly, he already filed his complaint for the fourth time. do you havbe trouble understanding stuff? oh, so uncle here got straight D’s for SPM? lol. not surprised at all. try to be like me, adults. who says kids are dumber than adults.. and didnt i say mr.chua is a racist? you guys are soooo clever, all the fault is mr. chua’s? haha. good, you guys werent in class during pendidikan moral lessons? if you can personally attack me, what makes you think mr. chua cant personally attack the operator? go think with ur pea brains, men. hahah. and stop arguing with a schoolboy over the net. i’ll make u adults cry :((:((
November 18th, 2006 at 5:30 am
gentlemen, try not to see stories from 1 side only. no wonder advertisements work. haha
November 18th, 2006 at 5:46 am
dont argue over my fault please.. especially this stoopid stupid braveheart.. you think i am your uncle ha?! no need to defend me lor… hahahaha
November 18th, 2006 at 6:31 am
Mmhmm., i agree with abcdefgh:
3. have you; at least once; become CS at any company? if not, PLEASE shut up.
you ppl dunno the real situation at call centre, pls keep ur mouth shut laa,
guys u can say CS shd talk like this, handle customer like this and that, but how sure u can handle 100 cals everyday? how many customer want to hear what u want to say first?
CAN U PROVE IT? dun simply talk like #$%$##^
easy to talk only u dick heads!!!!
work as CS first than talk!!!
November 18th, 2006 at 7:42 am
i dont how the TMNET works, but the tech should bring their TMNET Proven modem and test with Mr.Chua house line. If the tech modem working fine , he should tell/advise Mr.Chua something wrong with Mr.Chua modem either setting/hardware. As i mention before i dont know how the TMNET Tech (contr.) works. For my comp. i’ll not do any config for customer modem if they purchased from other party. As Mr.Chua, he should bring the modem back to the shop to where it purchased test it there or ask the seller to come to his house.
But why Mr.Chua purchased another modem, why not just claim for warranty, i dont think his modem already a year, if yes, it’s mean Mr.Chua cant used his Streamyx about a year until the modem warranty expired.
November 18th, 2006 at 8:08 am
I found that the wav file cannot be played fully on certain Windows Media Player.
here are the alternatives:
1) Play it on WinAmp
2) Download the mp3 that I converted:
http://www.gigasize.com/get.php/179877/nasty.mp3
November 18th, 2006 at 10:02 am
haha i was right….u all can see….stupit braveheart really needs help….surely sum distant relation of mr.chua…lol can confirm u that…!!!….losing money yeah its my prob…but atleast im not siding wif mr.chua now am i….im defending mr.kumaran as a fellow human being…not tmnet….not even understanding this….zzz….nothing to say about our dear “polite” stupit braveheart eh?….eh but atleast i know he shits…i tot he was a robot wif onli how to use vulgar words…lolz…!!!:)>-:)>-:)>-
November 18th, 2006 at 10:17 am
nice try, my surname doesnt even start with c, and doesnt even contain the letters “u,a”. . even if he’s my relative, so what? lawyers can still defend their own relatives right, in case you didnt know? can you please focus on the discussion and stop nit-picking? coz if youre and adult, youre shaming yourself. .other than being a racist , mr.chua is just like you ? people have their patience, and ok, maybe you can tolerate more than he can, but its still not ridiculous to get angry after calling for the 4th time, and the girl still said “hello u just called for the first time, now wait for 2 days;…” and also “whats ur problem?” . dont know bout u, but maybe he might interpret the question as something offensive . but im also defending mr.chua as a fellow human being. so your reason is just as good as mine. unless you want to call mr. chua an animal? haha.. i see you’ve run out of points . i dont blame you .usually in debates when they start nit picking its like saying “hey ive no points already pls rest the matter”.
November 18th, 2006 at 11:25 am
tm-net certainly needs to buck up on its cs, but customers like chua are very overbearing.
i respect kumaran’s calmness, i would have hung up the phone if i were in his shoes.
November 18th, 2006 at 11:57 am
whatever racist boy, you are so racist and nasty…
[btw stupid braveheart sounds so stupid...]
everybody here knows that you’re the one, a racist who like to shout “fucking here, fucking there, fucking that”… it’s just isn’t me, mencarut tak tentu hala, not like you a wannabe ku klux klan rapper, fuck this, fuck that, fuck you… [do you know what is KU KLUX KLAN? google it...] like me, I’m a think before I said, I’m a reasonable guy, and I will and does not tolerate if he/she is a racist or a religion hater, [they both one in the same actually] I’ll slapped them hard even if they’re 18yrs old… [that's the legal age for wiping your own butt, it means to accept your own responsibility for the thing you've done... did you know children are the cruelest and the meanest at the age of adolescent? just look at yourself for example] everybody here can see through you that you’re still schooling by the way you express your feelings, adult don’t do that, they’ll just say it straight to the point, with reasons…
what a foolish thinking racist boy… personal or not, it’s you who is exposing yourself, not us…
one more thing, I’m not taking sides, and it is you who responded to my comments not me btw, I’m here just to comment opun what have happened, why are you so touchy about it? you are really a loser with a capital L l-)…
get it straight boy, don’t spread lies here…
have you learned your lessons? read this blogmaster points if you are too lazy to scroll up:
Lessons learned:
1) Do not use insulting words when making a phone call with any customer service.
2) Think twice before making a false statement (streamyx technical men)
3) TMnet, provide us with better broadband service, better access to foreign data center, and better technical support.
please grow a brain boy, read and understand my statement before, filed a complaint for the 4th times means that his modem were working properly before, fool… so at some point between he using the services the modem got screwed by anybody in the house while maybe when he or his children try to meddle with it… and each time have you think the same person filed the reports? people makes errors and systems crashed all the times, have you even think that possibility? and also, it’s just so impossible that a technician will leave your home on the first time of installation. he can’t leave if the installation isn’t successful, or he’ll never get the RM50 for installation fees… I bought my own modem, I don’t know how to configured it before and the tech guy configure it for me, even with the basic configurations the modems works fine, so he gets the RM50 even it is bull to pay for just a simple configurations and it was almost 3 years ago, nowadays you have to pay RM88, [what a load of crap] better subscribe to a in-a-box one… and if he just go to kedai telekom, it is sooner to get it fixed, don’t have to shout, don’t have to yell, just have to get a number and queue-up…
hey boy, at least I pay taxes, bills, vote and established my life on my own two feet, so I can talk whenever I want, whatever I want as long that it is not insulting or hurting others, RACIST are not included… think about it when you reach the age of maturity…
sayonara…
@abcdefgh
I think it was a 1mb basic RM88/99 package… if you add and sum the all the fees including 1st and 2nd month bills you got RM 339 without modem and RM361 with the modem… either way Mr. Chua is so angry so he said RM300 assumed by the decimal points…
November 18th, 2006 at 1:32 pm
The only way to handle these trolls is to deprive it of attention. Let’s just leave him alone and move on with more constructive discussions.
November 18th, 2006 at 3:38 pm
I really wonder why no one is supporting stupid braveheart on this matter. He’s actually making a lot of sense, but no one here seems to acknowledge it, but instead resort to personal attacks against him and poor Mr. Chua. I am not supporting Mr. Chua in this matter, but like stupid braveheart said, I can understand why he completely lost his temper. He paid a lot of money, cannot terminate his contract, called repeatedly and little was done to help Mr. Chua.
I don’t support the racist remarks Mr. Chua made, but people commenting here are exhibiting the same type of racism. One of the comments was that Mr. Chua wasn’t speaking in BM. And also why he wasn’t speaking in Chinese. (There is no god damn TM net tech support in Mandarin, as brilliant as your comment may have been tak kisah)
Another good point brought up by stupid braveheart was customer rights in Malaysia. Mr. Chua was paying but receiving no service and was neither properly compensated nor received proper tech support.
And the RM300 was the cost of the new modem Mr. Chua bought because the technician hinted that his modem may be faulty. And he wants compensation for it. Have you guys been listening to the file at all?
Anyways, stupid braveheart > tak kisah.
That’s all I really wanted to say. And no, I’m not stupid braveheart either.
November 18th, 2006 at 6:25 pm
fucking mr chua just like a fucking dog, the only thing he like is fucking the damn modem, dam racist chua.
if u want somebody help u, ask them nicely la ..
if i’m at that kumaran place, i just disconnect the line..
if i’m the tmnet..
this 1 fucking customer lost.. is better then i have a thousand stupid cust that doesn’t know that he is very stupid on IT..
what for the 300 buck?
November 18th, 2006 at 6:39 pm
omg this mr chua damn retarded one…i’ve complained a lot of times before but i never got till the extent like mr chua man…omg…siao eh…
November 18th, 2006 at 8:24 pm
lol, i dont even need google to know what ku klux klan is. sorry, but these days kids are smarter than u were at our age. :d y’know what? u who proclaim to not be racist, so then why are you making a big fuss over it? listen properly to what mr. chua said. he said u fucking indian, which means he was referring to that particular person. unless youre a person obsessed with race, i dont think you’d find any fault bout that. however im kind enough to give mr. kumaran the benefit of doubt. and you? youre showing how adult you are. typical of adults youre a hypocrite. look, youre soooo not racist, then why didnt u go lecture the guy who said “kamu cina ada apa bagus” .? lol. hypocritical sentence number 2. only finding faults with me? proves that youre biased, either against teens or chinese. i dunno, choose whatever suits you. and do you know what sarcasm is? prolly you didnt understand what it means so i’ll just let you go. haha. youre an adult? last time i remembered the only adult who responded to “u fucking moron” was an ah beng . lol , you now what ah beng is? those punk guys who claim to be adults but actually have colored pubes. haha :d dont u adults curse sometimes? oh no, mr tak kisah here is soooo holy, he hasnt muttered a single word of profanity since birth. congrats to you, mr. but for me, i prefer to imbue my words with some passion. youre saying racist this racist that, but who knows u might be the one in the real world. and you guys are totally putting the blame on mr. chua. what 4th time means the modem was working before? why? couldnt it mean that mr. chua has been putting up this all along? have you actually called tmnet? no i presume. fyi, ive been one of the victims. I used to play online games, and suffer from high latency even tho my connection was 1mbps. i emailed tmnet and guess what? they asked me to check router, check this check that, which all i already knew and did, like tcp settings and stuff. then after that , you know how they ended the reply? they said maybe u missed one step. lol. now tell me ,as customer service shouldnt they have used better words to phrase their questions? maybe i missed? haha. and look, like other people here who proclaim themselves as seniors who are “holier-than-thou” , you keep harping on my 2 posts. if thats what adults are, i dont want to grow up.
November 18th, 2006 at 8:29 pm
“kev said,
November 14, 2006 @ 3:24 pm
stupid chink, wanna talk to MANAGER of TMNET?? he made report just wait for the technician or better learn IT yourself. do you think you pay RM10000 per month for your line? stupid chua. ”
surprise surprise, someone missed this?
look, adult. you just purposely singled me out? good one, maybe youre just scared of this kev guy here? hhmmm… mgith be you usng another login? ahah. and please, if you know how to read. stupid brave heart means i was referring to braveheart who made the first racist statement here. do you want me to go on? dont be a blind follower or protector of your own race. you want to lecture, go lecture your own people first. thats whats happening to our world today. people who ejek mengejek, then when the pope make a statement, imbeciles go on riot. sorry to bring in another topic, but i think those who reacted were definitely adults :-” kids wouldnt have cared a shit bout that.
November 18th, 2006 at 10:12 pm
yeah, smarter but not the smartest… and also brainless… responding to a fool like us [as you say we are] makes you the dumbest, have you ever think of that?
and how you could cared about shit, you’re still wearing diapers right? get it?
the bottom line is, there’s no point listening to you anymore, hey, peace lover wannabe, accept and embraced the reality, the cruel word is waiting out there for you and I’m also sorry that’s the world is not perfect enough for you…
I’ve nothing more to say/write to you, always mumble the same thing [typical childish thinking]…
and also you’ve noticed my point yesterday, that’s just I wanted you to hear/see, l-)
November 18th, 2006 at 10:19 pm
sorry im afraid i too have no other choice but to ignore you. first you say mr. chua shouldnt be racist bla bla bla and now youre saying im not ready for the cruel world? we all know that in the cruel world there are racists. ok end of story, whatever you’d like to reply, i still think ur an adult kid wannbe / now go kick some rocks, or go play tug of war with ur weeny, dickhead.
November 18th, 2006 at 10:31 pm
haha.. i see you’ve run out of points . i dont blame you .usually in debates when they start nit picking its like saying “hey ive no points already pls rest the matterâ€Â.
haha….tak kisah u shud say that to him….he lost to u man…sokong sokong…tak kisah…haha
November 18th, 2006 at 10:36 pm
i wont reply to him, but you lost to me. hahahahaha. in the end ur still the bottom scum. either way, regardless of whether he wins or I win, youre still at the bottom. i dont know why u still can be so happy. :d
November 18th, 2006 at 10:39 pm
oh yeah, he ran out of points before me. so u decide who the winner is? :)>-
November 18th, 2006 at 10:39 pm
lolz…actually im kind a enjoying this…coz nice to see other ppl doing stuff while im busy here abit…hidup tak kisah…!!..muackss….:x:x
November 18th, 2006 at 10:41 pm
ok , fine by that.. good luck bootlicker
November 18th, 2006 at 10:42 pm
haha….omg…seeing u like this…..ahh….sweett feeling….man,gotta thx tak kisah…beat u 2 a pulp…\:d/\:d/\:d/
November 19th, 2006 at 12:52 am
hold on a sec, reality check…
yeah, all adults are children themselves before so they can act whatever they like… and where do you think I live in, Disneyland? racist belongs in hell, there’s no place for them in this world and the fact is that they’re just in a small number, and also the fact that every people in this world wanted to crush them…, so what do you think?
you wanna me act childish? fine, I know you’re already a LOSER, but if you reply this you’re just not some LOSER but a RACIST LOSER… how about it? >:/ I can do this for eternity if you want to… come on, I’m an adult kid wannabe, lets play tug of dick and rock kicking to the balls, what do you say, LOSER?
oh and more, and at least mine is bigger and longer than yours and that’s a rock hard facts…;)
November 19th, 2006 at 8:52 am
ok.. am a loser.. fucking loser actually.. my father shuldnt impregnanting my mom.. :((
November 19th, 2006 at 10:28 am
Mr.Chua’s anger i can understand, mine was 1000x times worse than his a couple of weeks ago. but thought i am not a racist and won’t use his remarks to scold VADS (which controls Tele of tmnet)
Streamyx people don’t know anything from start and they read from Conversations Charts to talk to cusotmers which is sooo damn wrong. they don’t know any technical stuff.
They suspect the modem is faulty ? SUSPECT? gosh, i suspect their brain is faulty, go get a lobotomy !!!
CHeers on mr.chua….if i were you, i’ll call them twice a day every day
:)>-:)>-:)>-:)>-
November 19th, 2006 at 12:41 pm
HAHAHAHAHAHAHAHAHAHAHAHAHA
Stupid Braveheart Really Stupid..Angry? Come on baby try harder to sucks my dig little moron..
>:)>:)>:)>:)>:)
November 20th, 2006 at 6:57 am
zzz .. now its getting childish eh .. huh and im surprised to hear that the kid nowadays are getting smarter than the adults!! lol .. wat a funny statement .. anyway anyhow, as long as the majority of us are aware of this issue, the only thing that i can hope of is just for tmnet to improve their broadband service.
November 20th, 2006 at 10:55 am
lol the reason y i entertain stupit braveheart until now is coz he sounds like a debating wannabe….LOL….this ppl cant admit they are wrong..until d end they will justify wat is wrong..
quote
”
haha.. i see you’ve run out of points . i dont blame you .usually in debates when they start nit picking its like saying “hey ive no points already pls rest the matterâ€Â.
”
lol thats the funny part….anyway lets juz hope “ppl” grow up n learn their lesson plus dunt repeat d same mistake again….:-?:-?
November 20th, 2006 at 9:13 pm
hi guys..
could any of you help me to send me the conversation between the useless streamy operator and mr chua… thanks in advance
Im too facing too many problem with streamyx and there are much unsolved problem as the customer care people are not qualified to be there. The thing that I notice is that Streamy is thinking that their careline is only to listen to customers but not to resolve the issue.
November 21st, 2006 at 4:44 am
Is this him?
http://72.14.235.104/search?q=cache:ckC8kXpVej0J:www.fpam.org.my/index.php%3Ffuseaction%3Dmembership.list%26type%3DASSOC%26sort%3Dstate+%22chua+teong+foo%22&hl=en&gl=my&ct=clnk&cd=1
]
November 21st, 2006 at 7:33 am
whoa thats cool….how did u find that?maybe or maybe not…who knows….:-?:-?
November 21st, 2006 at 9:25 am
Anger is not necessary, no matter how bad things are. This is a clear example on why the world is getting worse, because we have people like Mr Chua. To me, he is no different with terrorist that roam around the world.
November 21st, 2006 at 7:29 pm
Stupid Braveheart is still schooling!!!! No wonder la ..
Please mr stupid braveheart, when ure older and get some hair on your face you might understand what we grown ups are talking about.
You dumb KID do u know what blogs are used for. Not to show how brave u are and make others look small. THATS NOT THE PURPPOSE. Thats being a coward.
IF you really daring go ahead and put your real name and details then speak
.Ill teach you some manners.
Mr Chua is RUDE .. He will be punished , thats for sure.. And for those of you who think that being customer service exec means you can scold and they keep quiet means ure wrong. We are all humans and have equal rights.
HEY KID(Stupid braveheart) do u know that there are many degree holders working there in Streamyx. And for your information.. No one singled you out.. You singled out everyone calling all morons, fools and all sort of things. READ UPPPPPPPPPP and ull see what a dick u are. After that all starting banging u.
Hey DUMB KID… No one wins (This is not PS1 or PS2 ) which sure have winners. It suppose to be open conversation But u went overboard.
Im serious about u giving ur details online. SHow all u actually have normal sized DICK. We all know urs is small and thats why u can ask if we can slap u online…HAHAHHA How can u live with urself man.. Arent u ashame being a coward
November 21st, 2006 at 7:34 pm
Hey Dick fucking Head Mr Stupid Braveheart
This was the first racist comment and started with a chinese U fucking scroll up and read
If you not happy with one persons comment u shud address only that person u fucker
blabla said,
November 14, 2006 @ 10:08 am
I think this ‘Mr.chua’ is too rude.
Mr.chua, seriously no point shouting!
And don’t be racist! You make me felt a bit shame to be a chinese.
November 21st, 2006 at 10:44 pm
i dunt think mr.stupit braveheart will write his reply here….must ran away wif tail in between his legs…lolz…
November 21st, 2006 at 11:43 pm
emmm…..why care :((:)>- i think??? never mind….[-(:-”
November 22nd, 2006 at 3:17 am
Moral of story is don’t use streamyx broadband…………………….
Use other ISP providers….if no money then use streamyx n keep ur mouth shut!!
Consumers have options……u get wat u pay
They is no use u guys fight here n with operators…..
Grow UP….
November 22nd, 2006 at 3:19 am
guys…guys…guys….step on the brakes for once here :d
i understand that all of you have your own opinion/stand on this but there’s no need to put other people down by posting offensive comments to one another.stop acting like kids and grow up.it’s like telling a person he’s dumb,the other party gets offensive and does the same.the loops goes on and on and on.when is it gonna end??u guys are subconciously dragging urselves down to mr chua’s level
take it easy guys ;)….be liberal and learn to respect other people’s point of view
for those who puts comments e.g “work in CS la then u know…” and the like…i’ve been working in CS for godknowshowlong n i’ve had my fair share(maybe more then yours…) of customers like mr chua.did i get up n run away??i persevered and learned to appreciate every customer for who they are and learned howto handle them.that’s the whole point for the word “SERVICE” = to serve.like it or not we dont live in utopia where everybody’s so well accomodating to each other.it’s a rough world out there :)>-
November 22nd, 2006 at 3:51 am
Dude seriously i’m kinda pissed with u rite now AND i Oso want to Sumpit Your Small Dick and cut it and salai it and give it to wild boar! Mr Chua Please.. if u have any complain.. or what evaa.. just write it to (ceo@tmnet.com.my)
November 22nd, 2006 at 3:54 am
And one more thing .. I bet u dont have any guts to 1 on 1 with Mr Kumar. ahha just act like macho man in the phone .. Boo Boo Mr Chua…
November 22nd, 2006 at 4:03 am
1. Mr Chua is a computer noob he knows nothing how a customer service computers deal with customer accounts.
2. Mr Chua is like showing off his english SKILLZ to the malays. Typical Malaysian with stupid british slang.
3. Mr Chua is a very typical chinese with bad temper. :-”
November 22nd, 2006 at 4:09 am
I agree.. Salai his small dick.. fry oso good.. Go to hell mr chua. u no good person.. i think your son also have a bad manner like u.. Shame on u..
November 22nd, 2006 at 4:16 am
hohoho violence is not necessary.. Go pray and ask for forgiveness. MR CHUA! Dont put more pressure to the operator .. they have try the best they can to entertaint u..
please. use only good language.. swearing is not solving your problem. :)>-
November 22nd, 2006 at 6:28 am
whoaaa …
later on, we googling his pic… ( thee..hehe)
November 22nd, 2006 at 8:31 pm
Had Mr Chua used more proper words in his scoldings, I would’ve definitely take my side on Mr Chua. But since he used nasty words, not to mention racist), so Im not taking any sides.. because TMNet’s support people should also ensure customers problem are addressed soon while the customer is still patient.. dont wait till the customer pisses off then action will be taken. Both sides should improve in something:
Mr Chua: Control your temper. Even if you want to scold, scold in a civilised way lah. Dont be racist.. its degrading your status and humiliating your own race.
TMnet support: What’s with all the ‘passing reports around between levels 1, 2, bla bla’.. Just go and fix the problem la. There’s no need to confirm this.. confirm that with other departments. Troubleshooting is not a time consuming thing. Postponing customer’s problem will only make matter worse.
November 22nd, 2006 at 11:44 pm
Well ZeMMs,FYI,the process is like that for most tech helpdesk.phone tech support is just the frontend doing basic troubleshooting n stuff.if the prob cnt be solved by configuring/justifying the cust end then the case gets escalated to the 2nd level which is the backend support,in other words guys/techs who actually reside with the servers and equipments and does all the physical checks/tests.
but nonetheless,mistake has been worsened by telling the cust that it will take 1-2 working days due to escalation.this is a repeated case and should be handled immediately n tactfully.im sure that the supervisor could’ve made some exceptions/arrangement with the 2nd level on attending to the cust issue or at least have that guideline in hand
November 23rd, 2006 at 12:28 am
Hi ZeMMs,
This situation is because of TM NET itself. Belive me those working in Streamyx customer service are quite good it thier own ways.They are all at least fresh grads or diploma holders with experience.
The problem is with TM NET hiring incompetent workers as technicians. I worked there for sometime and thats the problem. The Telecom technician does not know what and how a modem works but he knows how to assemble it. Anything more than that just replace the new modem (This has no effect on customers who have free modem subscription but for those with the minimum package they are affected)
This work done by technicians is then updated by these technicians in their own words to our system which we go through hell figuring out what they did.
If you notice those whom are affected with TM NET service are mostly those with the RM44 to 66 package. The 88 an 99 package has minimal issues.
Anyways this process was one year ago and maybe things have changed, if not then streamyx will rot from bad to worse.
November 23rd, 2006 at 1:47 am
Hey Fuckin Chua, how come u condemn about indian. u Chinese motherfucker!!! better u run away from Malaysia before i kick ur asshole.
November 23rd, 2006 at 2:05 am
haih .. if its really true .. that the cust service personnels are degree/diploma holders, then its is a sad truth.
Holding a degree, but still unable to act accordingly is a very very big issue. Haih … i wonder what sort of benchmark did TMNET set to hire ppl for cust service dept. If they simply hire anyone as long as he/she holds a degree, then …… sighz
November 23rd, 2006 at 4:36 am
pls do not scold mr chua, i do not think he is being racist, had the technician been a chineseman dun u guys think that he would have been as pissed also? problem lies with e servicing party who neglected his countless complaints n unduly handling by the two operator/supervisor. nevertheless, he could have made it more polite by dropping the bad words. He yelled coz he lost his patience, doesn’t mean only idiots would yell upon losing patience.
e sup could have done a better job if he had truly tried to understd e scenario in stead of taking it for granted with “ok, ok , hmm” plus coming out with his own assumption of how well the tech had tackled e problem. Thus he deserves no credit at all, unless u tell me that u actually buy his comment on “buying a new modem is not a waste of $$ but juz to double confirm it’s not a hardware problem”. No big deal for his being patient n do not retalliate on customer coz that is required from him as a cust svs personnel.
November 23rd, 2006 at 7:09 am
yups….agree with u on that,notachinese.
this whole thing is just becoz of poor cust handling and the “tak apa” mentality.it could’ve been way better.alas we learn from mistakes so it’s not really all that bad now dunnit?
November 23rd, 2006 at 4:40 pm
Hi Anonymous,
About your comment on degree holders in Streamyx.. Yes its true ..You can find many degree holders and experienced diploma holders there. Of course because they need many agents so they do hire some spm and stpm leavers BUT preferebally fresh grads.
Those with real talent take the job and apply elsewhere until they find better jobs. Like what some of us did and many of us now are working at reputable MNC companies now.
FYI .. Configuring a modem for one user is not a big deal for us at streamyx..Its very very easy BUT when we are on call there we are NOT allowed to touch users modem or router. Seriuosly those working at streamyx are capable of higher level troubleshooting and programming.
The service level is bad there not because of the operators. Its bad because the targets that are set for the agents are on soft skills rather than technical skills.
If the service is really bad then I think we should provide constructive feedback to someone who can action on this issue. Anyone here knows any influential person who can higlight this issue to the media.
Lets make this loud and let everyone hear the issue with streamyx. As we speak I have tried contacting someone in STAR Publications but have not heard from them. If you guys are able to do that please go ahead and higlight this.
November 24th, 2006 at 1:26 am
to avoid this kinda thing happen. do things correctly.
customer pissed off sure got reason. doesnt care who u are what u so. if thing cant slove after pay and delay of support and the way to answer wrongly shall trigger wrong button.
pushing responsibility to others are not a good habbit.
pointing races and f word and bad side of him.
um…even those my streamyx down for a month, but i still need to pay isp bill. report so many time still cant slove. do they care? do u care?
my mobile phone service down, i get rebate.
my steamyx down? i get bills and stress…
try put your seft at his side and think.u the one pay the bills…………
November 24th, 2006 at 3:17 pm
I would like to remind streamyx customer we r ISP only. We r not doing any free pc maintennence or modem configuration. Our part is to ensure connection from our server to modem is fine. Customer seem to think that we have to fix any kind of problem eventhough it’s their pc or router. In this case we found out Mr Chua DSL was blinking bcoz he did not configure his router correctly. Most streamyx customer, i’m sorry to say r stupid. When they call in they expect us to send technician to solve problem which is not caused by our side. Their most clever excuse is they did not touch or change anything when we ask them to check on certain things.
November 24th, 2006 at 8:11 pm
Stupid Chua ! u shout like GOAT , really make me piss off , puik !
November 25th, 2006 at 6:25 am
1. something wrong with Mr.Chua’s brain. Shouting cannot solve his problem. Dont care how many times he called CCC, learn how to solve the problems yourself. what modem and network card cost 300 bucks? U gimme 150 I send it to your hse(Klang valley only)
November 25th, 2006 at 10:40 am
haha when the moment mr chua keep quiet, i tot he was fainted or something. well, as one of da tmnut subscriber, i must say tmnut operators r good for nothing….
some say they did a good job, but hey, it’s their job. some say mr chua being racist or rude, but hey, what u all expect an angry man to say? ..
anyway, mr chua, if u r reading this…just be cool lah. ppl also makan gaji only.
cool down mr chua. let’s have a cup of chinese ginseng tea…yum sing.. most of us r actually in da same boat wt u.
November 28th, 2006 at 11:46 am
I can emphatize with Mr Chua, though I do not condone his actions and I also commend Kumaran for keeping cool, but that is his job as a CS employee. The bigger problem is Telekom Malaysia’s monopoly of broadband.Where there is monopoly, there’s complacency.I really hope they invest their profits properly when they still have the monopoly.I am counting the days when the inevitable happens…other players come into (or force their way in)the picture or the advent better technology rendering TM unable to maintain its stranglehold.When that happens, I’ll have a ‘kenduri’ as my prayers have been answered.
November 29th, 2006 at 10:00 am
TMnet sux big time
November 30th, 2006 at 12:44 pm
hey..tm net provide nice streamyx?my ass arr stremayx so sux..furthermore..connection speed so SLOW..SUX..MALAYSIA SUX..MALAYSAI TIDAK BOLEH!!
November 30th, 2006 at 12:47 pm
oh and..chinese who support malays..u sia soi me as a chinese…no shouting?violence rox..you suck..NERD
November 30th, 2006 at 12:47 pm
oh and..chinese who support malays..u sia soi me as a chinese…no shouting?violence rox..you suck..NERD
December 2nd, 2006 at 12:16 pm
Yo! Yo! Yo! u guyz STOP!!!!!!!!!!!
Especially you, Stupid Braveheart and evry1 who r against u. Have anyone listened to the complete callas I did? I dont think so because the call u did hear was not complete. There was another call followed after this call also. SO stop fighting among urselves like the blind men with the elephant. Nobody is RIGHT and Nobody is WRONG.
I understand u guys r fighting over the racist issue of Mr. Chua. Guyz let me tell you this, I myself was a Streamyx Senior Cust/ Tech Support guy. At the time of this call was received I was still employed there now no more.
Every1 who entered your comments here thank you for the opinion (Gud o bad) about us doesnt matter.
Now coming to the point, the call you guyz heard over here is not a complete call. Only a little bit.
As a person whom been always sought after when facing difficult customer, I was refered to the call as soon as I came back from my long leave. But by then the call was already distributed freely among the staffs. Well it was the 1st call to be dealt that way. Honestly I dunno how it happen, even if a manager needs to hear a conv he needs to fill up a request form and had to adhere to a lot of procedures.
As I said, I was always sought after for calls from difficult customer and I love to handle these kind of ppl. My rate for Mr. Chua in scale of difficulity 1 to 10 is only 6 or 7. You shud handle a few others like Dr. Klatz or Mr. Bong or There is the other asshole I cant recall how to spell his name.
Coming back to the case, it was simple yet every1 did not notice the points. Let me explain.
1st - stupid CS Rep. WTH did she inform Mr. Chua that his account has no problem? That was not his problem did he claim it to be - NO!. Y is she so stupid to ask him WHATS UR PROBLEM. This is y I always scold these kind of CSR when they call me for help. IDIOTS WHERE DO U HIDE UR BRAIN? IN UR ASS?
I know she is new and have no previous experience and the training sucks and thats what the management wants, but can she use her common sense? Does she needs training for that too?
2nd - Kumaran, The most empathized and saluted person in this BLOG, GUD. Man u suck too. This is not the way to handle difficult cust. U know that too right. U r a team leader for GOD sake. U r a very senior staff here, how could you handle a call like this so badly.
When I first hear this call, even before the conclusion I already know where the problem was. HOW COULD U MISS IT? The Asshole alrerady told u a very gud point, TECHNICIAN CAME AND TRIED WITH HIS MODEM AND INFORMED CUST’s MODEM IS FAULTY. U supposed to stop him and ASK! When the technician tried with his modem could he make the connection YES! or NO! If he said Yes, There is ur answer then how could he blame on the connection problem, if he said no, then y he did ask the technician there and then y did the technician said the modem is faulty. Simple right?
Y did u need to to prolong the call and how could you keep your voice so low. IT IS WRONG. I dont care everyone here praising you are patience but u and me know that is the main reason he kept his voice high b’coz he knows and felt he is in control thus giving you instructions. IT IS WORST WAY OF WRONG! Never loose control over the conversation.
The worse part how could you ask the customer to control his temper? You shud asked his to reduce his voice not his temper, Thats his problem if he wants a heart attack. WTH did u laughed? Its so obvious. U juz wanna aggrevate the situation? do it like I do but make sure u can handle it first.
Last but not least, Our superman Mr. Chua, Everything is already spoken about u. What was in your mouth when the technician came to ur house? U were there I know it. U saw the technician checked everything using his modem and his laptop. He did said ur modem faulty and u agreed to it. So when u bought a new modem if u dunno know how to configure it dont tell me u r so stupid u dunno who to call also? WTF u call the helpdesk again refering to the same report number after the technician came and attended to ur report? U did tried to pretend like nobody came right? SO u can blame these ppl for your stupidity.
Hoping some stupid person will come over to help u out? End of the day u tried to patronize the supervisor by saying these people has nothing to do with the problem and I dont want to shout at them, Then WTF u shouted earlier for? U think Kumaran sabotage ur connection is it? So u can shout at him?
He is just like the rest has nothing to do with ur Streamyx problem.
1 More thing, Y did u use the “Stupid Indian” word dont u realise that the person who was stupid was urself? At least do u NOW? U sound so much like a highly literated man But being highly literated does not mean u have to be very higly educated right so now did u learn your lesson?
U didnt even bothered to say sorry the next day when the Seniors Support called up.
Guyz do u know the next day when someone call him up and asked how was his connection noticing that he is connected, all he could blurt out was, “ah! ok! My friend configured the modem already” and disconnected the call.
December 2nd, 2006 at 12:40 pm
streamyx user u r right if the problem is on the Streamyx side they shud send some1 ASAP but for ur info out of 10 calls only 1 call actually has a problem with the connection, hte rest will be like DSL stable cannot connect - reason - Dialer, modem/router/NIC issue. Some claim cannot connect but actually they are connected, either the connection hang or too slow they feel like its not connected at all (this usually happens when they r connected to too many connections like splitter parallel lines or too many pc).There are a lot of reasons for disconnections.
If problem in Streamyx then its fine but most of the time they insist for a technician and start shouting for something which is not. Like the last difficult call I received from 1 of the 2nd level staff. Already 2nd level (Meaning Senior CSR) but still cant handle simple calls. Customer’s phone line is rusted beyond repair, Technician from Streamyx technician went over twice already asked cust to replace them but he refused saying the technician is stupid. FYI Streamyx is juz an ISP providing Internet Service nothing to do with the phone line but it uses the phone line to transfer its signal. So when the line is rusted he shud be calling the 100 to rectify his problem. ITS FREE as long as the line is faulty they have to. Y call here? Somemore try to be difficult. Telling me I dont care its TM Net or Streamyx, its still TM Net group of companies so I shud help him. For those who think the same let me tell u this. THis is exactly what I told him. Juz b’coz JPJ and JPN is under the same government, do u go to JPJ asking them to do ur IC? No right? U go 2 JPN to do ur IC and JPJ for ur licence. U cant ask the JPJ guy to help u do the IC because they r governed by the same government. Everybody got thier own job and function to do. SO stop! Dont ever say that again.
December 2nd, 2006 at 1:12 pm
well, what i can said are
1. tmnet customer service’s operator like to put customer on hold. my previous experience is tell me, i can wait for more than 30min!
2. tmnet monopoly the communication industry, maybe our gov should issue more license to other broadband provider
3. 20% of customer taken up 80% of the total tmnet bandwidth. hahah… it’s time to upgrade ur service, save ur money from the tv n newspaper ad
4. some of the customer service’s operator are lack of network knowledge. what they doing is just follow the templete/procedure. for eg. verify account -> what’s the problem -> if got problem then reset modem, connect the modem direct to the pc and not spliter, if problem still presist then send technician, else end the call. (bloody hell, im a network engineer)
5. and last, we have no choice, cos we r living in this country. if u not happy “KELUAR DARI MALAYSIA!” said by one of our parliment member
from unlucky
December 4th, 2006 at 6:51 am
Sorry to hear that unlucky but the real fact let me tell you as a former insider.
TM Net internal system sucks big time. The pcs are so slow that I can safely say 2 minutes on hold to get ur information must be 1 of the best days. I recall 1 time when I handled incoming calls, I receive the call, put u guyz on hold just to get the info on ur a/c, Damn the machine so slow I when 2 mix myself a cup of tea and came back but still the browser is still loading the information. If the were pcs in WW2 thats how slow it could have been.
I understand you were put on hold for so long but wat can the guy do? Its affecting his Average Call Handling TIme (AHT) too meaning his RM 300 is flying away too.
About ur no 4. CSR lack of network knowledge. NO DOUBT about that. Thats really true. I can add the lately joined lack of everything too including common sense.
But FYI thats what the mgmt wants. Do u know that. Once I recommended my friend very gud in IT and Networking to come for interview. The mgmt just pushed him away b’coz according to them he is either overqualified or not qualified. The reason was so absurd because I know how gud he is and I personally learned a lot from him. He can create dialer for Streamyx using Linux which what they claim Streamyx dont support. Bull shit they juz dunno how to do that.
The actual reason is right now they even penalise those ppl who actually go extra mile to help the user. DO YOU KNOW THAT! They dont want the CSR to help, if they do too many problems will prop up like their QA (Quality Analysis) They are questioned why they did not use the script provided. FYI thats the 1 u hear them reading for u. Even they know how to solve the problem they cant help you.
As the CEO of VADS said in his interview in TV3 a mth ago, We r contact center (emphasize on CONTACT CENTRE) not helpdesk.
So dont help just get the contact and pass the case to the technician.
So what if they monopolise the market, bumiputra company 1st priority so whatever they do close ur eyes just like MAS and PROTON soon enuf they will be asking 4 the “subsidi” from the gov.
I suggest u guys bring the problem to MCMC. Do u guyz know they met the target only once. I think that was only almost and not the actual “met” yet.
U guys shud sue them. Then they will at least try to change their stupid mgmt style.
December 5th, 2006 at 12:43 pm
I agree of what Crazygoonda said. I AM one of the insiders and most of the things that CrazyGoonda said was true.
Monopoly is the main topic actually. when u monopoly something, u have nothing to lose even if u know that ur service is the worst, I cant blame the customer for being pissed off by the delay of the restoration time. 2 working days….. my ass. and for all u know actually it is not the helpdesk’s fault that the restoration process delayed. I sometimes while i was on my way back home from work, i saw TM van parked nearby Pelita nasi kandar at 12pm and i was wondering…. “ooo maybe this is the reason why 2 working days restoration dragged to weeks! you f***ing cunts”… and there we go receiving frustrated calls with curses from customers.
If you go for jaring, the technical support is very effective. morning u report, afternoon they will come, and if they need further investigation on problems, they will inform customer.thats the way actually, rather than let customer wait for weeks without knowing whats the problem.
Speaking of management. take away the TM management, we dont give a damn on who ever wants to be the CEO, but for ur info, this helpline u guys were calling is actually under different co. which is subbed by TM, so it would be logic for TM to be ignorant and wont bother on how/why/which customer call, TM dont do their job, another company is recieving curses and complaints, so why bother? and even so..the subbed company itself also one of the worse contact center co. ive ever known, trust me VADS BERHAD is an ass. if you like to lick asses, bad politics, do join them, they are the best at it. the more asses u lick, the higher position ull reach, it doesnt matter how good u are, if u have a big tounge, u will succeed it there, and that would make it the poor quality of services that the supervisor/management has.
MAXIS has lunched their wireless broadband and some of my friend in Klang velly has already subscribed the service, so far it has been great, transfer rates, bandwidth speed was impressive. I really hope that MAXIS will be TM’s biggest competitor, and I know TM now is starting to worry about it.
cheers..
December 11th, 2006 at 4:25 am
hey dudes. you wanna play dirty? impersonating me and writing stupid comments? ok good. sigh.. no wonder the world has turned upside down.. adults *cough cough* trying to compare penis size online. LoL.. hey dickhead, i tell you what, go buy some viagra coz ur wives and gf are gonna need me. satisfied? not satisfied, how bout i ask my dog to rape her instead? good. now stfu and stop dribling shit from ur “supposedly” adult mouth.hahh. from what i see, most of you are becoming mr. chua jrs. good job. we can see malaysia going downwards in terms of politeness. good… mission accomplished, at least 3 dickhead mr.chua jrs. are now spawned.
December 11th, 2006 at 4:28 am
look at what real adults post dude. learn from goonda and that mushkin, instead of fighting with kids like me. ok? lol.. new discovery (adults are easily influenced by kids, wait, i mean adults who are douchebags) :). i bet some of u guys who insulted mr. chua are racists too. dont believe? sue me.
December 13th, 2006 at 5:44 am
Hi! Mushkin glad u agreed with me but unfortunately couldn’t agree with you totaly.
When you said “i saw TM van parked nearby Pelita nasi kandar at 12pm”, U must understand they need to eat also afterall its lunch time and they cant go into customer’s house when they are having lunch can they. Not nice.
But regarding their behaviour, Yes a lot of reports we receive daily but come to think of it, it is not entirely thier fault. They face the same kind of problem that you are facing in VADS, (TM Net group of Companies). What do you expect. When u do about 600 - 1000 reports a day, how can u expect they go to each and every location within 2 days. by the time the 2nd day it will become 1200 to 2000 reports. Do you know how many technician there are for Streamyx.
What can they do. They have to do the same juz like what u r doing. Cheat for KPI. Pretend that he already did something and close the report hoping the problem settles by itself.
Most of the time they write “Premise Inaccesible” or they will reset the port even when the modem is faulty.
Can u blame them? I dont think its fair. Blame the management, especially the 1 which make the reports too many - VADS. What they do is only an after effect.
Try to be fair when u do make comments not only here, anywhere anytime. Try to imagine you are in their shoes first, then you’ll understand.
Adios! Anyway gud luck to u guys. Try 2 get a better job fast. Atleast a better company.
December 14th, 2006 at 9:43 pm
lol…!! guess whos back??our fren must have finished his spm di..so decide to come play wif adults again…haih becareful or u will end up burning ur ass again like last time…hahaha
December 15th, 2006 at 1:11 am
Money is not everything, a good service make’s a happy customer, but thing’s can go awefully wrong when Malaysian people think of money only, because we cant make money we malaysian’s can only rotate it. So the more richer a person get’s the more poorer Malaysia get’s by Economy mean’s. This make’s tension among people & cause fight’s. 1 answer to fix it all, migrate. REMEMBER WHEN OTHER COUNTRIES DECLARE WAR ON MALAYSIA, ONLY THE MALAYS WILL BE LEFT WITH THEIR MALAYSIA TO DEFEND THEIR OWN COUNTRY. Other race will chau bye-bye. OR maybe the Malays will surrender, right after all negociations fail !!!!!!!!!!!
December 17th, 2006 at 11:40 am
Another, maybe all of you don’t know why the Japanese customer service is the no.1 in the world.
Because, if you do mistake, there is no excuse. Your customer will rant and scold you like a dog. Serious. I’ve seen it a lot of times. They scold you like a dog.
But the difference here is their customer service improved a lot, instead of finding excuses for customers like TM Net
December 19th, 2006 at 12:23 pm
Sori wyet. I’m lost. What do u mean by that?
December 19th, 2006 at 9:43 pm
wyet: agreed with you. some cs here trying to outsmart customer who have a lot experience in the IT field.
..after the long bla3..at last, they just make a report.
December 22nd, 2006 at 9:33 pm
lots of exp in IT field?seems u know nothing, puad..go and join the retard customer.
December 23rd, 2006 at 6:03 am
1st - stupid CS Rep. WTH did she inform Mr. Chua that his account has no problem? That was not his problem did he claim it to be - NO!. Y is she so stupid to ask him WHATS UR PROBLEM. This is y I always scold these kind of CSR when they call me for help. IDIOTS WHERE DO U HIDE UR BRAIN? IN UR ASS?
I know she is new and have no previous experience and the training sucks and thats what the management wants, but can she use her common sense? Does she needs training for that too?
2nd - Kumaran, The most empathized and saluted person in this BLOG, GUD. Man u suck too. This is not the way to handle difficult cust. U know that too right. U r a team leader for GOD sake. U r a very senior staff here, how could you handle a call like this so badly.
When I first hear this call, even before the conclusion I already know where the problem was. HOW COULD U MISS IT? The Asshole alrerady told u a very gud point, TECHNICIAN CAME AND TRIED WITH HIS MODEM AND INFORMED CUST’s MODEM IS FAULTY. U supposed to stop him and ASK! When the technician tried with his modem could he make the connection YES! or NO! If he said Yes, There is ur answer then how could he blame on the connection problem, if he said no, then y he did ask the technician there and then y did the technician said the modem is faulty. Simple right?
Y did u need to to prolong the call and how could you keep your voice so low. IT IS WRONG. I dont care everyone here praising you are patience but u and me know that is the main reason he kept his voice high b’coz he knows and felt he is in control thus giving you instructions. IT IS WORST WAY OF WRONG! Never loose control over the conversation.
The worse part how could you ask the customer to control his temper? You shud asked his to reduce his voice not his temper, Thats his problem if he wants a heart attack. WTH did u laughed? Its so obvious. U juz wanna aggrevate the situation? do it like I do but make sure u can handle it first.
Last but not least, Our superman Mr. Chua, Everything is already spoken about u. What was in your mouth when the technician came to ur house? U were there I know it. U saw the technician checked everything using his modem and his laptop. He did said ur modem faulty and u agreed to it. So when u bought a new modem if u dunno know how to configure it dont tell me u r so stupid u dunno who to call also? WTF u call the helpdesk again refering to the same report number after the technician came and attended to ur report? U did tried to pretend like nobody came right? SO u can blame these ppl for your stupidity.
Hoping some stupid person will come over to help u out? End of the day u tried to patronize the supervisor by saying these people has nothing to do with the problem and I dont want to shout at them, Then WTF u shouted earlier for? U think Kumaran sabotage ur connection is it? So u can shout at him?
He is just like the rest has nothing to do with ur Streamyx problem.
1 More thing, Y did u use the “Stupid Indian†word dont u realise that the person who was stupid was urself? At least do u NOW? U sound so much like a highly literated man But being highly literated does not mean u have to be very higly educated right so now did u learn your lesson?
U didnt even bothered to say sorry the next day when the Seniors Support called up.
Guyz do u know the next day when someone call him up and asked how was his connection noticing that he is connected, all he could blurt out was, “ah! ok! My friend configured the modem already†and disconnected the call.
CrazyGoonda said :—
YOUR COMMENTS WAS THE BEST HERE IN THIS WHOLE BLOG……
THIS IS THE TRUTH GUYS……!!!!!
December 23rd, 2006 at 9:42 am
well,big bro.. do you know english? Have I said that I’m experienced enough in IT field? lol..I mentioned “customer who is experienced in it field.”, and that’s general. a big apologize if you think it in other way. nah.. I don’t want to waste my time here. I’m agreed that i’m a noob because I cannot write my own cms/distro. what’s the matter with your “dynamic ip” by the way? man.. then real matter is mac address. lol.. for the sake of god, don’t make “other people” laugh here.. and please don’t hide your identity coz that make you look..
happy new year.. *sigh*
December 25th, 2006 at 12:18 am
Something to read about…
Two Phrases That Destroyed American Culture
December 26th, 2006 at 12:31 pm
thanks.. that’s a good read..
December 28th, 2006 at 9:07 pm
Well Fuad actually broadband is only 10% IT 90% is Telecommunication binded with some Electrical and Mechanical Engineering. I had a lot of so called IT expert customers who claimed us stupid but they have no idea what is involved and how the broadband works.
Let me tell you one of the last difficult customer I handled before I quit the job. I think its important to everyone as there are a lot of people having the same problem or at least some of it.
The customer reported twice regarding his slow connection and sometimes he cant connect at all. The technician was sent twice but problem still persisted. According to the technician, the phone line including the phone socket is rusted beyond repair. The CSR called customer to close the report but customer refused reason was he was able to make connection during the night but not in the day.
Techician explained to him about the issue but customer called him stupid and requesting for some other technician to look into the matter. he claimed himself as an IT expert b’coz he is a certified system engineer. (MCSE I guess). I spoke to him, during the conversation I found out the he is using a parallel line to connect to his modem and already have 3 extentions of phone line in the house (upstairs and downstairs) on top of it his phone line is noisy when he makes the call confirming his infrastructure is bad.
=====================================================
Well before I proceed let me tell those who doesnt know how the system or broadband works so you’ll find the relevence of my explaination later.
Streamyx Broadband is using phone line which is made of copper cables to send the data signals. Electricity or electical current is actually electron which jumps from 1 atom to another. These cables expands and shrinks fast in the heat and cold temperature accordingly. For the current to carry the data these atoms should be in optimum distance. Imagine a spark plug do get the idea. To far the electron would not be able to jump effectively, too close will result data leakage.
During this travels, if any part of the copper is rusted (also called as copper oxide), electron would not be able to pass thru. Copper Oxide behaves as a wall blocking the electron from passing thru. This creates frequencies which SOMETIMES can be heard as the noise over the phone. BTW, not all noises can be heard.
Further splitting the line causing the splitting of the electrical current that carries the data, therefore reducing the speed of the connection.
So guys if you find any of your connections facing the same issue, I suggest you make sure it is not caused due to these issues first.
I will try to post some of the troubleshooting methods when I have more time so you can double check yourselves first before making the call.
=====================================================
After I explained to him as much as I can in the layman term so he could understand, all he can say to me was, it cannot be true because he is an IT expert and he never learn anything like what I have told him. He could not believe me as he can connect at night. So I must be lying.
When I told him IT has nothing to do with this issue. All he had to do was call 100 report his phone line is rusted, he cant even hear his phone line clearly when making the call, ask them to change the cables and the phone jack everything turned to be OK.
December 29th, 2006 at 2:00 am
well, in your situation crazy goonda i’m agree with your action since customer should not brag about their qualifications or anything unless it’s needed. And as a so-called it expert he should not say that he know everything in the field. And what you’ve told your post above SHOULD be learnt by any customer before they sign up fro streamyx. (i did)..There’s a lot of broadband forum in the internet, seriously.
Talking from my epxerience, the last time I talked to cs was cs for air asia (when their web system got a problem). The cs blamed me for not able to book the ticket online although the problem is their system. She assumed that it was my NOOB mistake.( I explained everything but they don’t seems to understand..) it’s quite sad..after a week, the issue was solved by themselves(problem with the database? hak3).
so far, streamyx cs is the most patience (not easily getting angry) cs in m’sia in my opinion. Afterall, we are all human, right! so respect each others.
January 5th, 2007 at 6:19 am
I agree and support Mr. Chua’s action (excl the racism). I fully understand his situation because it’s really because of streamyx incompetencies and failure that has raised this type of temper from their customer. If Streamyx has been putting effort to address the issue, this will not happen and there will not be 50,000 outstanding complaints and still growing I guess…
Come-on guys. Try listening to the clip again, when you face the problem. Your whole perspective will definitely change, I can confirm 100%.
“Streamyx” will be a thing of the past in the next 1 year. Read my line and remember.
January 8th, 2007 at 7:07 am
I’m proud to be a Malaysian.
January 8th, 2007 at 7:36 am
Hahahah he said he has his right to shout. It’s amazing Kumaran can still tolerate with him. I’ll arrange a meeting point if he were to be like this to me.
January 16th, 2007 at 11:23 pm
Man.. in the first place how could anyone actually verify that the modem as indeed faulty and Mr,Chua is IT challenged to patch it up? Could anyone of you?
Let’s take a very logical and mature step in this situation and analyze the data we have at hand: the audio recording. Well it seems very authentic enough. So, who the FUCK can give me a FUCKING proof that Mr. Chua lost his marbles over his router and FUCK UP the CS for nothing?
so, in my deep respect for all the race in Malaysia,
I conclude that FUCK YOU ALL, YOU ALL FUCKING SUCK! TALK ABOUT NARROWMINDED! except for the few which i regard as the upper class, must be chinese
January 16th, 2007 at 11:35 pm
and it’s not because CS is patient. It’s because they deal with these kind of situation EVERYFUCKINGDAY! IT’S LIKE THEY’RE IMMUNE TO IT! EVOLUTION OF THE FUCKING PHONE OPERATORS! WHEN I FIRST USED STREAMYX AND COMPLAINED YEARS BACK IT ONLY TOOK THEM 3DAYS TO SEND A TECH, whom is quite polite and nice.
NOW IT’S FUCKING 3 FUCKING FUCK MONTHS! CONGESTION? OVERLOADED WITH COMPLAINTS? TM can spend 9 fucking MIL to change their logo and rebrand but cant afford to upgrade their fucking cables and infrastructure.
It’s off the books, but i’m an engineer working closely with Maxis and Celcom and i FUCKING found out that during rain and thunderstorm they had to close several splitters and servers to FUCKING AVOID THE EQ GETTING FRIED!
CAN YOU IMAGINE THAT? THEY CANT EVEN AFFORD A LIGHTNING ROD WHEN THEY CAN AFFORD TO REBRAND AND PUT IN A NEW SLOGAN “LET’S CLICK”. FUCK YOU STREAMYX
…whew, i feel much better now. Luckily I dont have the mood to call streamyx now or there’s be a Mr. Chua remake
how much your wager that TM My NUTS has a much more larger collection of pure vintage audio files that will shame this one? I bet it all date back to 5years or more.
January 21st, 2007 at 3:30 pm
Thanks for letting us know, crazy goonda.
Maybe if Bill Gate take over the company, things might be different.
So far based in my experience, Microsoft Malaysia has the best customer service, they provide feedback on their customer service support, you can give them a really low one if you really dissatisfy with them!
This, i think TM should implement it! Also, hire more qualify people for their job, pay a little more attention on customer relationship, rewards/rebates their customers, just like Hotlink.
IMHO, Neither customer nor TM is right in this case.., both party has flaws and mistakes.
January 24th, 2007 at 9:08 pm
Anyway, TM is slow…from what i have seen….must improve!!!
January 28th, 2007 at 12:23 pm
from the audio, mr chua’s number is :012 209 1183
lets call him and give this guy a fucking good scolding. prank call him for all u care..
since tmnet customer support can’t use vulgar words, we can!
January 30th, 2007 at 3:26 am
I think he had reversed the modem line and phone line in the splitter… that would cause adsl line blinking…
in fact there is too many way that end adsl line blinking… One of them could be tmnet connection issues….
If the tech person had tried to connect using his modem, obviously is Chua’s Modem spoiled… logically will ask him to buy a new modem….report closed…. If CHua dunno how to set… and not willing to paid for other to set for him…. it is his problem all the way… TMNET does not support his home network… but they help u set up as added service… []
TMNET….
could have resolve this if he had send over a technician to clarify…
or… the helpdesk should at least technical savvy enough to really help….
February 1st, 2007 at 11:41 pm
aiyaaaaaaaaaaaaa……. i just join vads daaaa…. this is so badddd
February 15th, 2007 at 6:44 pm
Lots of new and working rapidshare accounts
http://rapidshare.com/files/16597445/Lotsa_Rapidshare_Premium_Accounts.txt
February 21st, 2007 at 6:13 am
kaninah talk to this dog style person really nonid so polite,shuld use the rude style to reply him..he think he spend rm300 can simply scold ppl “fucking indian”, “lousy stupid techinican”,talking like non-educated ppl..jibai him really drop our chinese faces..
February 28th, 2007 at 2:35 am
Seems like Mr.Chua actually do influence some of you guys to get too emotional. Chill guys ,chill =)
March 23rd, 2007 at 5:10 pm
This is not the way to settle contentions, having said that i sensed mr.chua somehow could be excused as i myself experienced them chats with dumb operators. can any1 tell me why operators tend to piss u off or act dumb in this country? u ask a specific question, they give u irrelevant grand pa stories!
April 2nd, 2007 at 5:04 am
bodoh punya orang. pergi balik singapore lahh.. lu tak suka lu keluar
April 15th, 2007 at 1:28 pm
well i guess it all goes back to TMNET…this ppl cant even answer for themselves instead they get VADS to do the dirty work…Hats Off to the CS ppl at work in all fields in Malaysia..
May 5th, 2007 at 7:32 pm
if u ever call the customer services
u will know how pissed mr chua is
and those technician who come to your house actually done nothing than whining our computer
June 4th, 2007 at 3:21 pm
Typical shitty customer service, I’ve been through that shit before, report 4 times,
1st report tells me problem should be solved within 1 hour, 2 hours later problem not solved,
2nd report ask them to solve the problem, tell me grandfather story,
3rd report grandfather story, put me on hold 15 minutes, dunno go drink coffee or what. fking pissed already.
4th report, argue with them, got the manager, complained to him, explain my problem.
Line connected in 5 minutes.
PS: dont bother talking to the staff or supervisor. These ppl are fking useless. The OK people, everything also OK. Nothing gets done.
Fuck customer service.
June 4th, 2007 at 3:27 pm
PS: CrazyGoonda your one of those stupid customer service ppl.
If the infrastructure is at fault then why the fk is the line working at night?
You think ppl want to listen to ur grandfather story about why the infrastructure is at fault because the line is fuzzy?
Can anybody understand the sort of frustration in dealing with these incompetent people?
June 5th, 2007 at 10:27 am
Does anyone here know how to turn off or unsubscribe to the damn tmnet Xfilter? I’m automatically subscribed to that option for 24 months whether i like it or not
June 9th, 2007 at 11:55 pm
Does anyone hwere know how to turn off or unsubscribe to the tmnet Xfilter? I’m automatically subscribed to it for 24 months whether i like it or not
July 5th, 2007 at 5:43 am
[...] life. And when I keep searching blogs that posted the same Tmnet sucks story, I actually landed to this page that had an audio link about a conversation between a mad Tmnet Streamyx Broadband users and [...]
July 6th, 2007 at 12:43 am
Kumaran is patient, but using a stupid reason where a TMNet customer need to purchase a new modem to test out the problem just show how POOR the TMNet worker’s knowledge and services are. What kind of this technician do when they need their customer test the problem their own and confirm back to TMNET it is not the modem problem? aren’t they at least have certain knowledge before they go out and call their own as TMNET Technician? TMNET should be at shame as their customer service supervisor also lack of the basic logic and knowledge in their own product/services.
Patient is good, but patient without a knowledge is nothing. Employ a cow as a worker, it is patient enough.
Mr Chua is surely over react. i guess he is piss off by the first operator which can’t event speak properly. Situation might be a lot better if Mr Kumaran answer his call in the first place.
some here say it is mr chua own fault where he dun even know how to setup up a modem, which i think this is not fair to him. owning a product doesn’t mean you know the in and out of the product. everyone will have their own specialization in certain area.
in simple, TMNET is the one who should be blamed. like some of the fellow say here, spend 9 million just for rebrand but never upgrade their own infrastructure & services.
Recently they still dare to come out and Adv “first and ever 4Mb Streamyx!”, when you have a closer look on the condition, which is writen in the font size of 3-4, “Base on the Best Effort!” Fuck!
July 6th, 2007 at 7:47 pm
[...] Nasty Customer Versus Bloody tmnet streamyx (18 SG) [...]
July 14th, 2007 at 12:56 pm
Fuhh damn that is bloody hell,boleh kena heart attack.
Nasib baik semua customer chinese yang aku installkan streamyx semua very polite.I love to entertain them, sometimes customer yang suka porn aku akan guide diorang macam mana nak mahirkan diri dengan porn,ada customer yang selalu pergi Hong Kong atau Taiwan aku akan bagi address website yang display senarai gambar ayam kat Hong Kong dan Taiwan.
Hari tu aku ada pasang satu kat company British, masa aku datang dia sudah start fucking fucking
dalam telefon, rupa rupanya tgh fuckingkan Customer Service redtone broadband wireless.Sebab asyik problem jer.Sekali jer mat salleh tu call aku ada problem dgn modem, besok tu aku datang terus tukarkan modem baru untuk dia.Sampai skrang takde problem lagi, takde call langsung.
Nasib baik aku Installer,so aku ada access dan network utk settle problem subscriber dengan cepat.Installer hanya buat support within 2 weeks after installation.Tapi selepas 2 weeks kalau customer ada problem aku suruh call 100 jer, wasting time call TMnet CS(on modem of modem on modem off modem,last sekali server down)
bukan salah diorang pun salah the whole management of TM.
Tapi selalunya customer sanggup bayar aku daripada tunggu TM atau TMnet hepline settle kan problem diorang.Tukar port settle problem.
So siapa nak register streamyx boleh kontact aku, aku boleh check kan port dan carikan port yang baik untuk anda.Kepong, Batu, Gombak and Selayang.
To the racist jangan gaduh2 ok.
September 23rd, 2007 at 5:56 am
I gonna this bastard Mr. Fucking Chua.
January 17th, 2008 at 3:08 pm
shit chua..racist ..hopefully he die very soon ..i really pray and put shit on him..bull shit this chua name..
March 23rd, 2008 at 2:35 am
How CHUA BABI!!kalo takde tmnet ko langsung tak bleh call operator tmnet laaa bodo!!!
March 23rd, 2008 at 3:39 am
actually kes mr chua ni just setting dalam modem yg berlainan iaitu setting Virtual Circuit ID sbb mr chua purchase modem yg tak mengikut kehendak line streamyx jd sebb tu bila technician pegi umah dia boleh buat connection tp bila technician blah dia dah xbleh buat connection.So dont scold this CSR buta buta because they also human like you all.Orang kenal rakyat malaysia sbg rakyat bersopan santun janganla smpai tukar jd rakyat yang takde reti pakai otak bila bercakap.Memang diakui kalo dibandingkan dengan negara lain macam singapore, dia punya quality of service is superb 1st but they are small country and all of line using fibre technologies. TM currently is upgrading line from copper line to fibre.Hope u all be patient of this matter.pasal tak puas hati dgn customer service, for information CSR ni ade jenis2 tersendiri, nasibla kalo kena CSR malas, anginla korang tp ada jugak CSR yg betul2 nak tolong customer.Taktahula adik aku ni jenis CSR type mane heheh..
July 30th, 2008 at 8:16 am
Hahaha…desperate Mr. Chua want to surf 3ple X pics/movies. LOL. Fuckin’ racist.
Learn IT its not that hard to setup a modem. Just ask polite and dont shout.
January 19th, 2009 at 5:14 pm
I understand, point made. Thank You
April 11th, 2009 at 6:02 pm
Hey thanks for this, i was working at my office, just maked a coffe and take a time to relax and read about this.
Julie.