Hi guys. If you use the TMnet streamyx service, I’m sure you have called to the customer support at least once in your life. haha..a nice experience isn’t it? Now, let us hear the long conversation between nasty customer and bloody tmnet streamyx’s operators, not only one, but two streamyx operators. I got this audio file from somewhere in the internet, and found it’s very interesting to be shared with you all. The customer, whoa…is extremely pissed. 
Since I don’t want to give you the spoiler, play the audio file now! You can also download the audio file from the download link that I’ve found below. Have fun!
Download (Rapidshare)
Download 2 Uploaded.to : (can use download manager)
Download 3 (can use download manager)
MIHD (can use download manager)
Don’t forget to comment. 
p/s: I did not store this file on my server. It is not released by me and for your information, the file has been spread to the internet a long time ago. I wonder who did it, the agenda or anything related. Please don’t give a racist comment. Internet in Malaysia has no abosolute freedom. Let us keep this thing quite.
Lessons learned:
1) Do not use insulting words when making a phone call with any customer service.
2) Think twice before making a false statement (streamyx technical men)
3) TMnet, provide us with better broadband service, better access to foreign data center, and better technical support.
Stressed?
Watch these videos
November 13th, 2006 at 7:50 am
ops, thnx for the audio but the quality…bloody hell….cant understand anything, just mybe 3-10% only..anyway thnx!
November 13th, 2006 at 8:34 am
that’s the original quality of the audio file. can’t help with it though since it’s a phone conversation..
November 14th, 2006 at 9:48 am
MR cHUA PLS DONT SHOUT!!! HAHAHAHA
November 14th, 2006 at 10:08 am
I think this ‘Mr.chua’ is too rude.
Mr.chua, seriously no point shouting!
And don’t be racist! You make me felt a bit shame to be a chinese.
November 14th, 2006 at 10:48 am
haha funny, got full version?
November 14th, 2006 at 3:24 pm
stupid chink, wanna talk to MANAGER of TMNET?? he made report just wait for the technician or better learn IT yourself. do you think you pay RM10000 per month for your line? stupid chua.
November 14th, 2006 at 9:49 pm
i think this is the full version. if there’s any full version out there, i will update this post.
November 14th, 2006 at 9:53 pm
November 14th, 2006 at 11:22 pm
man..that man is sure furious…does this show tmnet’s poor services or the operators’ calm behaviour?
November 14th, 2006 at 11:31 pm
Seem like the audio is not complete. Anyone have it ?
November 14th, 2006 at 11:39 pm
lol for both side…1 very “efficient” ppl and 1 very angry dude…he sounds like a barking dog..lol
November 15th, 2006 at 12:57 am
hehe… i think this mr chua is going to be the talk of the newspapers soon ahaha… assuming that this conversation is really true. internets spread faster than wildfire
November 15th, 2006 at 1:08 am
this chua is stupid. it brings shame to all malaysian. the same scenarios i faced with my customers in *******.
November 15th, 2006 at 1:29 am
wow… this Mr Chuah is fierce and seriously pissed off!
November 15th, 2006 at 2:39 am
Respect the operator’s calmness…
November 15th, 2006 at 3:13 am
do u guys out there…….its not very easy to answers 1000sand of call every day
plz do understand over fellings as well….if we ans to this kind of customer
come on we also human being right
November 15th, 2006 at 3:36 am
wheres my 300 bucks?? i am more pissed than you guys!! ok? ok what!!!! ok my arse!! you try me!!!
November 15th, 2006 at 3:53 am
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
chua sucks fucking disgrace….
November 15th, 2006 at 3:56 am
u r a disgrace to chinese…i think the whole malaysia will hate u…
beter change ur number…
else someone else will scold u
November 15th, 2006 at 3:57 am
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
chua sucks fucking disgrace….the chinese
November 15th, 2006 at 3:58 am
This customer is EXTREMELY PISSED. The support agent should just drop the line. Amazing patience and calmness from the supervisor.
November 15th, 2006 at 4:00 am
Mr Chua is definitely too rude… he was patient and sounded like mature at first. Anyway, what’s the pointing shouting and and scolding those workers…. They’re only MAKAN GAJI, they don’t CAUSE his problem nor can they FIX it, they’re just customer service to answer calls… Now’s he’s dem stupid for doing that. A lot of people don’t understand, they’re just MAKAN GAJI, they’re paid to serve not get scold. Even how bad you scold them and how patient they handle you, they still get the SAME salary. The bosses are the ones getting all the goodness.
Plus, what does he mean by “it’s my right”, again, the person who answer the calls doesn’t know anything or isn’t realluy responsiblefor his problem anyway, where’s the right for him to scold them then?
Well, I do see his problem, he spend 300 for a new modem for nothing. He mentioned the technician just say his modem is spoilt or something after a simple checking or not really check as according to what he saiid. So, he should then scold the technician if he is piss. he can complain to the supervisor or person in charge.
One more thing I notice is he’s really desperate, maybe ONLINE GAMES? Haha… Anyway, scolding all those bad word and recorded could get him in trouble? Plus, if this matter become serious untill brought to court or something like that, he might get into trouble wiht this audio file as well, and lastly, he forgot that most of us are using “perisian LANUN” and I’m sure he got many MP3s, etc…
November 15th, 2006 at 4:15 am
This Mr. Chua is a not a human being.
He sounds like a chipmunk.
He deserves to be kicked in his nuts.
That will calm him down definately.
I will put it simply, he is a fucking chinaman.
November 15th, 2006 at 4:53 am
moral of the story: you pay three hundreds to TMNet then you can shout at them + give them some nasty words. Mr Chua, in the first place why u r so stupid to pay 300… just for the modem? Just change your subcription maaa…
You are also sound racist…. Congrats Kumaran… good customer service,… the first lady… shouldn’t be employed as customer service
November 15th, 2006 at 5:19 am
so blur…so funny….but still can listen how angry MR.chua…
haha…calm down a bit….take it ez…..haha
November 15th, 2006 at 5:46 am
lol.. wahahahhaha… u fukin idoit u understand MR CHUA?? waahahahhaaha@@
November 15th, 2006 at 5:46 am
btw..this file is not provided by me..sorry mr. chua..
like what i’ve said.. :
i got it from a local torrent site..
November 15th, 2006 at 5:59 am
Well…for all the people here.i’m here just to inform u’all then wat happen the next day was…the problem is solved. Our great Mr Chua has asked his fren to help him to configure his D-Link modem,,,n guess wat..the problem is solved.
If Mr Chua…if u reading this u are really an most stupidest china man in the world. N wat u did just say sorry after afterwards to him..don’t u have a heart?….
so the technician was right all along……..
UR STUPID MODEM IS FAULTY….n sumore u kutuk Indians. Ur are damm chinese bastard that dunno configure ur own modem….if u hv problem again just plug the modem cable in ur dick. !!!…scondral ..scolding others whereby the problem is all along from ur side. U are doom Mr Chua….i know where are u staying in puchong…wait n see wat we have for u next.
From,
Whistle blower
November 15th, 2006 at 6:10 am
Mr.Chua just made the biggest mistake of his life… bastard’s child… wait and see
November 15th, 2006 at 6:12 am
WOOOT THIS IS THE GUY THAT STAND UP FOR US … STREAMYX USERS … HE STOOD UP FOR US IN THE WRONG WAY … BUT STILL W000T TO MR CHUA … all hail HIM .. Xd
November 15th, 2006 at 6:30 am
lol .. teh funniest ever phone conversation i’ve ever heard .. well of course im fully agreed that mr chua was way too rude to the operators. But on the other hand, the operators also should be blamed for not being able to act professionally. Yes, i was surprised by their calmness .. but i would call it ’stupid’ coz they’re trying to act like they knew everything by saying ‘OK .. OK .. OK ..’. OK my ass lah! she and her supervisor seemed so blurrrr. Typical tmNUT operators!
On the other hand … damn you mt chua, you’re fucken racist!! you stupid dumb chinese idiot !!
November 15th, 2006 at 6:30 am
stupid mr chua. shouting and barking like an idiot. I feel sorry for the lady and kumaran but my big applause goes to kumaran for being so patience handling that idiot chua. If i’m the one speaking to that dog wannabe, big chance I will shout back at him and then I will also transform to a dog just like him hahahahah (thank god I didn’t take the job offer, i also got one as a customer service for streamyx…pheww). Mr chua is also sounded so racist, which is really not polite, he doesnt have enough respect for other races. people like him can just go to hell hahahahah. so racism, go back to China la!
November 15th, 2006 at 6:46 am
OMFG… btw what happened between 10:37 until 10:48 ??? half time rest ??
November 15th, 2006 at 7:12 am
file has been uploaded to another free file hosting website and streaming sites. the file on my server has been removed…
I also realized that.
:admin:
November 15th, 2006 at 7:28 am
dumbass chua! WTF is going on in ur brainless head? you think you have the right to scold people? to hell with the 300 bucks! and WTF’s with calling people names?? ‘marther f*cker’ aint a word we use in malaysia, especially to those patience operators. you wanna blame you go blame your stupid ass self. ownself’s modem don’t know how to set-up.. sure people will go to ur house and burn ur house…. well.. not burn ur house.. just YOU! still.. rather burn ur dick off, so that you won’t talk big to other people! grrr.. I VERY F*CKING HATE YOU, mr ham+chan chua! hope you ROTT in HELL! truly a disgrace to all chinese, and all malaysian.
November 15th, 2006 at 7:32 am
OI STUPID FUCKING NIGGAS> you all think just coz mr. chua did something wrong u can criticize the whole chinese community? stupid o pa.. go balik india la. u guys are just as bad as mr.chua if u say words like chink, etc. stupid brainless fools. fuck off before u criticize other people. look at your blardy contributions to the country. mr.chua is also a human being. do you think he likes to call people fuck? do you know ive been in a similar situation, where i was being ignored for days? you guys dont know what shit he was going thru, and youre talking shitz bout him. why dont picture yourself in mr.chua’s shoes? stupid arseholes. wake up, idiots. if you cant serve customers properly, youre bound to get scolded. are you guys dumb or what? next time im gonna be the customer service personnel at ur companies, and u know what, im gonna scold each and every one of the customers. hows that? and im gonna quote this webpage. fools, think before u speak. customer service isnt just all nice talk. its in their job, u need to take some criticizms. if not, fuck off, we dont need any cust car.e nuff said.
November 15th, 2006 at 7:33 am
OI STUPID FUCKING NIGGAS> you all think just coz mr. chua did something wrong u can criticize the whole chinese community? stupid o pa.. go balik india la. u guys are just as bad as mr.chua if u say words like chink, etc. stupid brainless fools. fuck off before u criticize other people. look at your blardy contributions to the country. mr.chua is also a human being. do you think he likes to call people fuck? do you know ive been in a similar situation, where i was being ignored for days? you guys dont know what shit he was going thru, and youre talking shitz bout him. why dont picture yourself in mr.chua’s shoes? stupid arseholes. wake up, idiots. if you cant serve customers properly, youre bound to get scolded. are you guys dumb or what? next time im gonna be the customer service personnel at ur companies, and u know what, im gonna scold each and every one of the customers. hows that? and im gonna quote this webpage. fools, think before u speak. customer service isnt just all nice talk. its in their job, u need to take some criticizms. if not, fuck off, we dont need any cust car.e nuff said. and are you guys working? coz if not, u ought to go out to the real world, the corporate world. see how much worse bosses treat their workers. dumb fools, you want utopia, go commit suicide. hell’s a muchbetter place than earth for u guys.
November 15th, 2006 at 7:40 am
Chua go rape a modem.
November 15th, 2006 at 7:54 am
Mr.Chua, although you are a disgrace bastard.
But try to hear again, the customer support woman speaks like moron.
Very informal, broken english, keep on repeating “ok” “ok”
“OK” your momma, try to speak properly before getting employed as customer service, you are too stupid. And what happen in the scenario was what we face from TMNUT service, horrible service, misleading and bad.
November 15th, 2006 at 8:19 am
Not bad. His english pretty good huh…learn well with all the *#@^&% haaa..haa
Well I agreed that he is damn rude but I felt that the lady operator are not professional enought to handle the nasty caller. I felt irritated to hearing almost all the sentence end with OK….goes I would be piss of too well of couse no need to be so extreme till have shout out like a mad dog lah
November 15th, 2006 at 8:57 am
ahah damn funny wei the conversation.. anywayz.. the operators deserve it la.. i mean they duno how to handle this kind of ppl properly, and u guys calling mr chua a racist? u guys r nothing different when u call him a stupid china man .. stop labelling ppl ok.. its just a converstaion between sum angry dude take it easy.. no need go until like ohHH disgrace to all chinese community… its just stupid.. one guy talking like that doesnt mean everyone talks like that..
personally i’ve called these bunch of ppl before.. as usual service would take them damn long to settle after making a report. so hav to call and call and call.. and actually i’m quite lucky to get sum really nice operators too ahaha.. got my problem fixed..
November 15th, 2006 at 10:12 am
i pay u rm300 bucks, lemme slap u twice in ur face,.. can mr chua? lol
November 15th, 2006 at 10:32 am
the one thing that I regret with streamyx cust care is the low tone/volume set in their call..that’s why sometime people can hardly hear. can’t blame mr. chua 100% percent for his rants.
November 15th, 2006 at 11:37 am
dudes,..don’t try to write racist comment. internet is not legally free here in malaysia..remember that..
November 15th, 2006 at 12:44 pm
Haiyaaa..Chua apa pasal lu marah2 org itu macam…Kalau tak bleh guna itu internet@MODEM, Lu pegi main mahjong ka, pegi jogging ka, pegi Tgk Wrestling ka, pegi tgk itu ASTRO cita binatang@ MTV, Lu pegi tanam bunga ka, Lu pegi Genting pun tara sampai RM 300 lagi happy maa bleh tgk amoi muda2..haiya jgn ini macamla lain kali..lu ckp itu indian guys XXX..then u chinnese guys ada bagus ka.. gua ingat lagi sikit jam lu jerit bleh ganti itu hulk hogan sana woooo~tara lu bleh kena heart attack…lagi mati woooo~ mind ur own language mr chua..
To kumar, lu bleh menang award best customer service of the year la..
gud job kumar,
chow..
November 15th, 2006 at 9:17 pm
hey braveheart. you seem to be freaking dumb. cina ada apa bagus? look at ur own community la. want help from government but do nothing to ask? we ada apa bagus? look at how many companies hire u guys. if we dont hire, i dunno what you all will become. bottom line is, youre freaking dumb to understand what others have said. just because mr.chua said something, doesnt mean the whole chinese community agrees with it. are you freaking dumb? now go make ur curry with ur shit, coz they totally look alike. mana tau itu mamak restoran letak spenda dalam kari. hahahahahaha. fun? ok good. now stfu and get lost.
November 16th, 2006 at 12:46 am
sure anybody can get as piss-off as mr.chua….hell yes if u got kencing by some guy with technician tag on his shirt…am i right?
but i admire the operator…very cool (maybe they got training how to handle “mr.chua scenario”)…hehehe…but its funny actually to know there’s somebody out there really taught tmNut (not tmNet) on the face…poor operator, not their fault
although i got no choice (broadband provider) i guess not much of complaining can help the tmNut subscriber
just my 2cents opinion
November 16th, 2006 at 12:51 am
eheh .. the bottom line is, TMNUT sux!!! .. they’re blocking p2p services in my area now! and yeah .. the cust service ppl should be well trained since u provide a super lousy internet service.
p/s: mr chua is just ONE fucken racist chinese, and honestly, i’ve met other fucken racist ppl (malay/indian/etc) as well .. so stop generalize ppl unless if u’re fucken d*ckhead! :)>-
November 16th, 2006 at 1:28 am
Just heard that conversation, it’s very horrible.. Mr.Chua is a very bad tempered person.. I’m a chinese and i felt very bad for what he said to kumaran (kumaran u rocks u handle him in a very patient way, if for me, i already shoot out many chinese vulgar words back to him that you couldn’t have imagine LOL)..
Mr.Chua shud have wait patiently for what happen to his pc (spyware / anything)..
Kumaran, if got award BEST CUSTOMER SERVICE of the year, i’ll vote for you !!!
November 16th, 2006 at 1:32 am
Hmmm
it seems like Mr Chua original was still ok during making the call….
i think his emotion changed to angry when waiting for so long only the operator pick up the phone… he become more angry + lost control when the operator tell him is the modem fault without any prove support or reason….
Some more calling that 1300 no is charge local rated and i believe most of the call need to wait for more then 5 min only the operator pick up ( this is what i experience last time, can say 6 call , 6 call also wait for more then 5 min)
Beside that wait for long time nevermind, the operator din do investigate properly then just say modem got problem or microfilter or surge protect or some related stuff on our site got problem this will make the caller angry possible become big , except they got prove then might let user claim down or accept.
November 16th, 2006 at 1:54 am
However i also support Kumaran coz he still handle Mr Chua in a very patient way….
However to avoid this kind of situation happend again , i think streamyx should get more professional staff to get on the phone, more people work more less problem on call pickup delay.
2nd is the 1300 phone call should be a TOLL FREE call …. since nowdays we are force to wait and hear advertisment while waiting the operator to pick up…
3rd to improve themself, they should have a suggestion or comment section on their web site. And i think this clip appears around the net widely maybe because the person no place to complain and the end he use this net way to make complain…. is quite a shame if other country people saw this kind of clips.
November 16th, 2006 at 2:02 am
lol. i really respect the operators.:d
November 16th, 2006 at 3:21 am
hmmm….
cnt blame mr chua for getting all riled up over 300 bucks of hard earned money for nothing and having to call repeatedly just to rectify his issue.i know most of you feel that he’s getting overboard with his temper and i agree that doesnt give him the right to use bad words,but try to look at it from a different perspective and put yourself in his shoes for once….
my observation/opinion of the recording :
1st officer could be more alert of mr chua’s issue by checking the previous reports and trying to clarify with the customer on his recurrent issue especially if it’s a repeated case.It makes the customer feel that they’re been taken care of and shows that we’re actually paying attention (eventho that’s not the case…;))
the supervisor could have clarified with the customer on the previous on-site apptmt from the customer’s observation.why?simply because he’s not there.is the technician ACTUALLY doing his job properly??from mr chua’s complaints,seems like the technician is not doing anything much aside from turning on his modem and directly saying that the customer’s modem is having some issues,even asks the customer to replace his hardware.after dishing out some cash,it’s still the same issue dunnit?who’s not doing their job right now??u tell me….
the supervisor should also try to calm the customer down by being more compassionate.dont just simply say “there’s no use to shout..”.instead use something like “i understand your frustration mr.xxx,but i need your cooperation to enable me to help you solve this issue…” and try todo a recap with the customer of what’s going on.it will reflect to the customer that you’re ACTUALLY trying to help him.
when the customer questions about whose fault & who’s gonna pay him back for the 300 bucks he spent on new hardware(i’m not sure of how’s the process in TMnet),the supervisor could’ve told the customer that since he has all the necessary information and clarified information,will help the customer to look into issue and if possible,make some arrangements so that the customer feels better e.g a waiver maybe?;)
**in the real world,there are BAD customers and there are GOOD ones too.it’s just a matter of how you handle them.
November 16th, 2006 at 6:12 am
wow!!!this is definitely the best piss customer vs CS recording i have seen 4 such a long time.will this come out in the headline in 2moro newspaper i wonder.:d
November 16th, 2006 at 6:27 am
:d stupid streamyx la, all lazy babi. no wonder mr chua so piss. all drag cases to claim OT. i fucking support u mr chua.
November 16th, 2006 at 6:30 am
1) The first agent who handled the call, psychologically pissed off the customer at first
- Used a lot of “ok, ok, ok”
- Used a lot of “what is your problem”
- Did not check the problem history properly, because customer had logged a lot of case on same issue
- Kept the customer waited for so long (not her fault actually)
2) Kumaran, on the other hand, didn’t really use word that could calm down the customer
- “There is no use to shout at me Mr Chua”
-”no need to shout at me Mr Chua”
-”Don’t shout, Mr Chua, Don’t shout”
Instead he could have use the non-defensive word like “i understand the inconvenience you have faced”, apologise if necessary
- The user questioned (many times) for how can he get back the RM300 that he spent for nothing.
I understand Kumaran cannot promise the rebate issue, BUT it’s the TM side (customer treat helpdesk + deskside + TM sales as one body) fault for telling user that it’s actually his modem got problem.
So maybe in the first plce Kumaran should have had the rebate guideline in his hand.
By the way, both Aliya (the first agent) and Kumaran did the wrong thing by saying “you only logged the report yesterday, therefore it will take two days”
they should know that the user had logged the report many times before regarding the same issue.
I am turned off by Mr Chua’s rudeness, but I stand on his side for asking his right to get his streamyx working.
November 16th, 2006 at 6:36 am
and I believe in this quote by my friend
“the worst customer is your best friend”
which you can learn a lot from them. And it is the chance for you to satisfy them. You may even be surprised for the outcome, after u satisfy the customer
November 16th, 2006 at 8:34 am
im soooooooo glad tat mr chua is not my dad… his children must be very ashamed of their father attitude. clearly, he cannot be a good leader… of cos TM Net people said ok, ok, ok all the time, cos he’s shouting… even me cannot understand wat he’s talking bout… juss imagine, we only listened to the recorded audio, while the TM Net people hav to listen it over the phone…. if i were the TM Net people.. i surely put the phone away from my ear…. let him shouted by himself….
November 16th, 2006 at 9:38 am
again you guys are frigging stupid. u all take mr. kumaran’s side. dumb move. imo, customer service means u must satisfy the customer. no matter what the customer throws at u u cannot say “dont shout la” etc, if thats the case u can ask mr. kumaran take his kumari wife and pack his bags back to india. yeah im serious. besides ive seen worse indian racists in school . and they dont care who is right or wrong. at least here, there are some chinese who still dare to take mr. kumaran side. but same thing cant be said for indians they only take their own race side. dare to question chinese contribution to country sumore. duh. read newspapers please, who’s the biggest taxpayer. :-”
November 16th, 2006 at 10:44 am
Thanks for da audio. I stole it and place on my blog, my traffic boosted a bit. Btw, your feed button is fake 1? 3000k+, like boingboing.
November 16th, 2006 at 11:42 am
come on stupidbraveheart..phewww~ ur name show how your stupid enough..(”,)
if you think like that..then you are NOT MALAYSIAN. Be rasional and be good individual. You to emotional and your words to bad. No matters who is wrong and WHO THE BIGGEST taxpayer ( why? U think, U a boss from biggest company PAID FOR THE TAX or like me stupid Chinese working in stupidios Chinese Company) . We all living in this country are malaysian is it. If you think like that and sound so racist, you should think twice. or you will be paid for u mistake.
I am chinese but i am not racist..like stupid braveheart :-”
so long felles..
November 16th, 2006 at 11:49 am
thanks for linking back..:) hopefully mr chua would not sue us as many bloggers has blog about this already. btw, about my blog’s feed? that’s just a prank… i’ll reveal my true feed count in the future (maybe)
November 16th, 2006 at 5:43 pm
Hello Mr Stupid Braveheart,
Clearly you have your own agenda and probabaly you hate all other races but your own. Mr Stupid Braveheart (I assume you are chinese), please read all the comments and if you notice most chinese are the ones who criticised Mr Chua and labelled him as bad chinese. None of other races spoke anything about it. We infact respect the chinese for their hardworking attitude and economic dominance here. BUT that doesnt give Mr Chua to talk like that..Pls la hope u get my point
To be fair Mr kumaran was abused and its not about being racist or whos right or wrong. No one can treat anyone like that.
Also Mr Stupid Braveheart read again all the comments…. THE FAULT WAS MR CHUA’S D LINK MODEM… He did not know how to configure it properly. Also Mr Chua cant speak English well and that caused some confusion in the conversation.
Kumaran will do well in customer service.. The first operator sounds (she must improve)
Please people, don make this a racial issue la please… We all have our comments and this will never end..
November 16th, 2006 at 5:57 pm
what happened to the rest of the conversation ? i was like listening to about half the file and then it shows file corrupted .. i downloaded thru a few of the links given but still get the same result .. censored ?? hahahahaa
anyways .. this CHUA character was way too much laa .. the internet does not discriminate race religion colour … why should we do that thru the internet ?
KUMARAN did an excellent job handling the case as far as i can open the file which is about 50% only .. cant blame CHUA for blowing his top though .. i am sure lots of us have had bad experience with TM in thier service … but i think this is the 1st time i have actually heard someone blowing his top this hard .. hahahahaa
November 16th, 2006 at 8:11 pm
Well said TreVesco,
That’s why i beliv that TmNet shoud hire well trained ppl for the cust service dept. They should be well prepared and fully aware of all options, be it rebate issue, technical issue or even about customer rights.
And honestly, putting Mr Chua’s attitude aside, it was the technician’s faults for not being able to probe the problem faced by Mr Chua in the first place. I dare to say that out all of streamyx users, there are still a handfull of them who are really ‘newbies’, and practically know nothing abt internet setting!! As the only major internet provider, trusted by the government, TMNet should be well aware of this, and should be doing their best to assist these people!
I wonder why the technician failed to assist Mr Chua if it was the modem setting issue … are they dumb? or .. taking easy way out –> equipment faulty? And please la .. i believe not so many of us here could keep our calmness if we were in Mr Chua shoes.
The streamyx service is really really bad! and i bet all of you who has been using broadband service in other countries knew it very well. Yes, Malaysia is just a developing country … but bear in mind that TMNet has been monopolized the broadband internet services for ages! We’re expecting good services frm them!
November 16th, 2006 at 8:11 pm
the guy is A SOHAI… de helper also haven reach how the girl noe wut is de prob?
November 16th, 2006 at 9:17 pm
who got full version ? plz send to my mail box. Modem problem ? just teach the customer , will the modem was connect with the pc with rigthly , and install the modem , then open the new connection in my connection. Make sure the the modem connect with modem and effect . Make the the ligth and ACT, PWR and LAN , have a light , and then try to connect to streamyx . after that make the call to streamyx help line , talk with the tecnition. talk to customer service for what ? they all stupid , i think what is p2p also dunno. what the mean of double check ?just ask the customer what is the troblem with his pc and modem lah ,after that , just tell customer the rigth comment , or make a date with customer, call the tecniction go customer ’s home to check the problem. This is what we call the customer service .
How can tell customer buy a new modem to try ,is his modem spoil , who pay for that modem ?
November 16th, 2006 at 9:37 pm
Most of you said Mr.Chua is rude, bad or what. But if you ever came to problem like him, would you still be so kind n polite to streamyx?
I get pissed off too by streamyx. But i didn’t shout at them la.(Talk more to them also waste my time, I rather talk to the walls myself then pigs >( ) But anyway, i think the customer service are paid to get all these kind of react from customer. even if its mean insulting them. Every time talking to them is like talking to a answering machine, then its like for XXX, press 1, for XXX, press 2 so on.They get paid just to read a paper of lines or what? Cant they give us more “creative” answer? Read more books and get more knowledge if you wanted to be treated nicely “a bit” by others. This is how the world works!
And for god sake would streamyx please stop promoting his lousy service? Why don’t he spent the money upgrading his service? Why does he have to monopoly the thing like proton did? Who would buy a proton if there is no tax for foreign cars?
November 16th, 2006 at 11:39 pm
Majoriti kat sini tau nak kutuk je, dah tau service teruk unsubcribe je la, buat apa kutuk-kutuk, buat je la apa yang patut, korang memang tau yang TMNET memang ‘telinga kuali’, boikot je service diorang, jangan pakai, susah sangat ke…?
Tapi kalau takde TM aku rasa sesetengah dari korang kat sini takkan boleh komen kat sini, kalau susah sangat pindah aje dari Malaysia, aku sayang Malaysia jadi aku takde hati dan tak perlu nak pergi mana-mana sebab banyak lagi tempat dalam Malaysia aku tak jelajah lagi. Nak tanya sikit, korang dah sampai umur layak mengundi ke? Kalau dah layak mengundi la, orang yang mengundi dan bayar segala macam cukai dan bil je boleh komen TM dan lain-lain, macam Mr. Chua…
Tapi lah kan, kalau korang faham betul-betul politik, korang terpaksa terima je apa yang dah jadi sebab politik memang macam tu, jadi apa saja yang korang undi takkan berubah ataupun jadi lebih teruk because that’s how the worlds working anyway… terima je la, bersyukur atas apa yang korang dapat sekarang ni, ini lagi bagus daripada tak dapat langsung…
Korang ingat semua service cam mobile phone, mobile internet la, macam macam jenis ISP tu boleh jalan tanpa TMNET? Fikirkanla… ISP mesti ada landline, satellite ISP kalau kena block ngan hujan ngan awan tebal langsung takleh pakai, tengok je la ASTRO macam mana kalau kena block ngan awan…
Lagipun korang cuma dengar apa yang korang dengar. Apa kata korang pegi jumpa Mr. Chua tu tanya dia sendiri apa yang dah jadi, suruh dia jadi perintis saman TMNET tu. Korang semua kan hebat mesti boleh cari Mr. Chua tu…
Mr. Chua tu memang bodoh sebab dia memperbodohkan diri dia sendiri. Kan sekarang rakaman ni dah terlepas kat internet, nombor telefon dia ada, nombor mobile dia pun ada, senang aje orang nak cari lokasi dia. Mr. Chua kena ingat bukan dia sorang je yang pakai TMNET, kalau susah sangat suruh je la Mr. Chua buat business ISP dia sendiri, tengok diorang handle dalam kira-kira seribu atau sejuta pelanggan sehari. Kalau TMNET tak menang tangan apa lagi la Mr. Chua, iye tak? Operators tu lantak lah apa nak jadi dengan diorang, sampai muntah darah korang kutuk diorang tak jadi apa pun, duit gaji diaorang jalan, korang dapat habuk je…
Nak tanya sikit, majoriti yang ada kat sini dah kerja ke belum, kalau belum cubalah apply kat TMNET sebagai customer servie sebab dari komen yang aku baca korang ni semua hebat-hebat, mungkin bila korang dah dapat kerja tu korang boleh buat perubahan atau pun takde perubahan langsung bila korang dah terima 1K atau lebih panggilan customer macam Mr. Chua dalam sehari…
Just a piece of advice, you only got what you pay for, no one asked or force you to do or don’t, or in this case ‘use’…
Good day…
November 16th, 2006 at 11:41 pm
hwang Ure right,
The reason why all this is happening is because TMNET has monopolized telocommunications market.
We must have competition and only then service will be better
November 16th, 2006 at 11:43 pm
hilangkan stress anda Mr. Chua..
http://www.callcentermovie.com/movie/F8MedKf150.swf
November 17th, 2006 at 12:09 am
Some of you said , modem not configured properly, but isn’t it his problem is DSL light blinking? Since when does a modem needed to be configured so that the DSL light will show the status of the line ?
November 17th, 2006 at 1:14 am
hi Confused
Please see comment from Henry_14
“Well…for all the people here.i’m here just to inform u’all then wat happen the next day was…the problem is solved. Our great Mr Chua has asked his fren to help him to configure his D-Link modem,,,n guess wat..the problem is solved.
”
I assume Henry works somewhere where he can get this kindl of info.
November 17th, 2006 at 1:18 am
This Chua guy is an idiot no doubt. Im listening to the audio as i speak. In my line of customer service, there are plenty of idiots like this Chua. CS execs are hired to take shit like this, so in my experience, its not surprising and Kumaran shouldnt take it personally, if he did.
This Kumaran should file a complaint to his supervisor. However, one mistake by Kumaran, he should never ever be on the offensive like saying “please control your temper” and “dont shout”. It is the biggest no-no in the field of CS. Its a customer’s every right to get angry and shout, but of course less the vulgularities and racism. I totally understand the position Kumar was put in. I used to work for a local gaming company whose product was next to horse manure. Gamers from all over the world would call up and swear and curse. The most common cliche “your case has been escalated to the technical department”, was used all the time. ROFL..
In this case, both sides are wrong. Whats worst is the biggest fault lies in the company itself. Oh well, what do we do when TMnut has the advantage of a monolpoly? Nothing. Write in and complain as much as u can, but dont expect much. Like one malay dude up here said, the govt doesnt owe it to us to have the luxury of Broadband. U may take it or leave it. In the meantime, we can only hope that someone will come in and sweep these TMnuts off their high horses.
November 17th, 2006 at 1:40 am
Hi People,
I used to work in streamyx for sometime as a IT agent or rather “operator” form how we are labelled here in this blog.
I just wanted you guys to know why streamyx customer service is vague
1) We have limited resources–> Meaning we don know who the telecom technician who goes to customers house to fix the problem
2) We don have comprehensive tool to check on what the technician does
3) Even if the telecom guy updates what he has done the comment will be so short and we wont know what they did–> “port tukar..testing OK”"WTF
4) We were paid miserabelly low–> Less that 1400 (Graduates gets this much)
5) So what happens is we with degree keep applying and move to larger companies and Streamyx keeps hiring new people (more problem )
6) We have 19 guidelines to follow and only then we can get our full perfomance allowance
the guidelines are like
–> Opening (welcome to tm net blah balh blah –> This is dumb really dumb WELCOME TO TM NET … What kind of opening is that)
–> Closing
–> Rapport (We must say ur name at least 3 times, thats why if u call streamyx we will say ur name Mr.XXX again again and again like dumb people )Its fucking annoying even for the operator
Final SAY
If TM NET wants to improve they must outsorce their services to a GOOD company and not stupid VADS (Low quality company) chepoos
If any VADS FElla here listen to that conversation and see what IT AGENTS go through..Raise their fucking pay if you wants them to stay OR Even Mighty Kumaran will leave
PS…I am not working there anymore so this for my people there
November 17th, 2006 at 2:20 am
fuck? the govenrment doesnt owe us broadband? then where la the fucking tax money gone? and also , fuckers, please read b4 u comment anything. i said, u fucking retards dont understand 1 single shit bout what i said. look at the posts before me, morons. they keep criticizing chinese like “oi chua sucks chinese” and also “kamu cina ada apa bagus”. dont you think this is overboard? i was just being sarcastic in my previous posts, if you know what that means.I mean, if you say mr. chua dont be racist, and youre a racist yourself, what does tthat say bout you? hypocrite! i think people here are too shallow to understand. someone said please dont subscribe to tmnet if u want to complain. HEllo? are u freaking dumb? then what are those pigs in the customer service dept doing? makan gaji buta? fucking retards, please dont make any stupid posts anymore. you think what? he already paid the tmnet thing, now u ask him to terminate his contract, gotta pay another 12 months in advance. are you that dumb? Rm 300 plus Rm 720 (12 months payment of subscription) ok, there u have it, Rm 1000. would you kindly pay mr. chua for that amount of money? if no, stfu, coz its his right to complain. fags like you dont know shitz bout consumer rights. no wonder malaysia never progresses so much, coz all of you dumb fags are here siding with tmnet. When its your turn, you’ll just cry :((:((:(( . consumer rights awareness are so low, thats why u get stupid companies ripping u stupid people off. nuff said.
November 17th, 2006 at 2:24 am
yeah, i agree mr . chua was a racist fag. but other than that, he’s just human. dont u guys fucking understand? he has submitted his case for MANY MANY TIMES. you think his life is as easy as yours? fucking typing stupid stuff here? he probably has got tons of problems, and tmnet is aggravating it. you fucking dumbtards are just too dumb to understand, why cant he complain bout something he paid for? you fucking morons, please use your brains . he probably needs it for work , or something important. someone said he’s into online games. ok, he’s into online games, so what, is that ur fucking problem? its his life, his desire, he enjoys it, so whats ur problem?
November 17th, 2006 at 4:17 am
i think d 1st operator oso got problem lah…
keep sayin ok ok ok ok…
but no feedback given… [-(
November 17th, 2006 at 4:19 am
chille, u guys~~
i think v offtopic d…
no discrimination here, okay??\:d/
November 17th, 2006 at 4:28 am
first of all, Former CS Exec you’re right…
and stupid braveheart, I don’t have any on him anyways and what’s your problem?
I said we got options, this is a democratic country, you don’t like, file a complaint, don’t scold onto others, you might have your butt kicked if you scold at the wrong person or people…
talk is very, very cheap, you’ve watching too many western movies, [I think Mr. Chua too... duduk Malaysia punya lama tak reti cakap melayu] swear in you own language please eg; in chinese maybe?. and how many variations of fucking do you know? anal? go buy a sex doll and stuff your shaft into the hole they made for it [I'm pretty sure you're a guy if not buy a vibrator or beads instead and shove it up your ass or pussy]… there’s an option for you…
what I meant back there, again there’s a lot of option out there, go figure it out, and if all here are dumb, then Mr. Chua is the dumbest, [and so are you] want to use but don’t know how and only know how to scold people, if he owned a company, he have hired a technician for maintaining his network of computers, we all here can clearly see that this is surely for his personal use. for what? I don’t know, maybe his primarily use it to D/L porn, why does he so angry about it if it’s not for business? maybe he deals with porn industry [don't lie here because all of you use the internet sometimes primarily for porn, I know I did :D].
know how to do business doesn’t make him a smart man I guess, don’t care what he said but he doesn’t have manners in the first place, why don’t he goes directly to the main office at the Menara Rebung or wherever the main branch is and complain about it there. if he can spend time to scold people then he can goes there right? can’t go? malas naik kereta? naik LRT, LRT rosak? guna komuter, rosak jugak? guna bas, bas mini banyak dan takkanla rosak semua and I say it again there a lot of options, and have you ever heard of tribunal court, file your complaint there and I sure he wouldn’t because he is wrong, if he’s right that should be a follow-up of another episode of self-humiliating. the only smart thing that he did is call his friend who is obviously have and use the streamyx and knew about TMNET incompetency that is should be the first thing he did before he wasting money over a 1300-PA1D-2-SCOLD. his friend obviously don’t have any problem with his…
the bottom line is, I don’t like his hostile attitude towards others and also he is a racists too, [and I think you are too] what makes him superior to other races? money? to me, he just an old goat in this case ‘dog’ who wanted to use the internet… [you can't teach old dog new tricks by the way...]
oh he has problems? let me remind you that everybody have theirs. I can see clearly that he doesn’t have problems and I think he’s not because I think he’s rich, that’s why he can scold anybody he wants, every races when they’re stinkin’ rich they’re rude in they’re own way, rich people don’t have problems, they creates problems…
just a thought, since you’re so emotional about this kind of thing why don’t you go to the appropriate channels like your wakil rakyat to file a complaint or write a petitions and do something! don’t waste your breath here and then make remarks onto others like using the ‘fucking’ words. since maybe you’re using their service also that is like ‘marahkan nyamuk kelambu dibakar’, very funny indeed.
and I forgot to mention that the conversation is funny, both of them are stupid except Mr. Kumaran who handles the situation well but like Former CS Exec said he make mistakes by using the wrong phrase like “please don’t shout” that is like pouring gas to a bonfire…
maybe Dear mr Stupd Braveheart said is right that you have your own agenda or maybe you are Mr. Chua or his sons or relatives disguise as stupid braveheart :-”, at least you got that ‘STUPID’ part right…
November 17th, 2006 at 4:55 am
Conclusion
———
Mr Chua = The Fucking Person here :@)
Kumar = How Cool This Customer Service receive “Fucking” words . @-)
Stremyx = Almost with Fucking Congested Matters >:)
Stupid Braveheart = The Most Fucking here, when talk about RACIST. [-x
November 17th, 2006 at 5:22 am
“Stupid braveheart” is beginning to sound alot like our dear Mr.Chua. From the way u are responding here, are u sure youre even out of school yet? How much taxes have you paid? lol
All i see from your 2 posts are “fuck fuck fuck” and this dumb that dumb and a few other racist slurs. Like Chua i dont understand what youre trying to convey here. Hats off to you for stooping down to Chua’s level of mentality. Now dont u have homework to do?
November 17th, 2006 at 7:41 am
ahha. i managed to attract a few morons to actually reply. dont you know i was just fishing for those who are unable to understand sarcasm ? lol. look properly, fools. see who made the first racist remark here. scrolllllll uppppppppppppppppppp. yeah , thats right. and funny, how you only singled me out. shows that you guys are very biased against chinese people like me, huh \:d/
November 17th, 2006 at 7:49 am
guys, stop acting like youre holier than mr. chua. dont tell me u havent done a mistake like him? i mean, when you’ve reported something 3 or 4 times, and no action is taken , you can still remain calm? then i dont know what world youre living in, probably utopia? or maybe fantasyland? and please, dont think everyone’s using it for porn. when mr. kumaran makes a mistake you say , oh its just a mistake, but look, mr. chua also made a mistake. and you guys say “hey that kumaran gonna bash him up” . look, fools. are you guys so lowly-minded that even words can incite you to take such actions? oh my god, what has happend to this world? i was taught that when people taunt you, you dont have to really take it seriously :d seems that some people here were so unfortunate enough to not be taught these simple stuff? if you say he deserves to be beaten, and you call him an idiot, now, arent u being like mr. chua? you are pissed off by his attitude right? so was mr. chua! he was pissed off at tmnet, and his patience was tested for 4 times. and you?
November 17th, 2006 at 8:20 am
TM Net quite frankly deserve meeting people like this. I had issues with some of the bs I got from them both hotline and their local tech, I remember one time their local technician called me after I reported a problem with streamyx to hotline and the tech told me I had line problem, microfilter problem, too many phones problem etc. He can’t even make up his mind, he said I had all those problems, no need for the inept lazy tech to come over to check what is the actual issue just say I got all those problems.
They need to raise the standard of both their tech and hotline staffs.
November 17th, 2006 at 8:54 am
stop acting like youre holier than mr. chua ? who on hell said mr.chua is holy?…first of all…using foul word to express urself is stupit…show how low ur mentality is..futhermore…i suspect stupid braveheart is related to mr.chua sumhow…coz he keep using vulgar words n loves to think he is above everybody else…gosh…serious..personality problem here….maybe childhood trauma or sumthing i dunno…u dunt believe me juz see his reply after this….:o:o
i had my problems wif tmnet many times….once i couldnt online for a month wif out no reason….modem fine…line fine…but where is the problem?…called tmnet customer service 100000000 time n all they can gimme is that…we are waiting reply from technician….was pissed off but hey guess wat??? i didnt shout at the person talking….taaadaaa…….simple….i know they cant do anything…worst to worst check my acc still functioning or maybe reset my acc or tell me my report stats….no point getting angry at them…..wat stupid braveheart said about we shud not criticise mr.chua wif racism comments is rite……later no diff between him n us rite?….
p.s (ive spend more then RM500 for my troubles) juz a note….
November 17th, 2006 at 9:20 am
Stupid rude uncle Chua, dont spoiled our sur name please, if want to get angry or shouting to ppl, try bang your head to the wall. this will help him to release your anger, hahaha
another thing, his name chua tiong soon, 2 words are same with me, feel shame to, but if u guy want to ‘F’ him juz go ahead, got no any relationship with me…. hahaha
November 17th, 2006 at 11:09 am
well said Former CS Exec & Fucking Situation, very :D=))…
enough said, they just proven my point that is you are the stupidest one, besides Mr. Chua that is…
hey, stupid braveheart, why don’t you call the line 1300-PAID-2-SCOLD TMnut and express your feelings towards them, maybe if you don’t mind make a recording out of the conversation and posted it here… hmmm, how about it, l-) ?
don’t know the number? dial this 1-300-88-1500
and if you ever want to subscribe to service or something, please consult your lawyer [if you have any] to read them first if your are too lazy enough to read the agreement and FAQ, if they ever broke the agreement, file a lawsuit to a civil court or something, gain some money, not scolding people… oh, I’m sorry, your parents still pay the bills for you right? since they don’t says nothing about it, why don’t you just shut up?
and kid, go to take a piss before you go to sleep, don’t want you to pee in your bed tonight…
just a thought, why does Mr. Chua’s modem don’t configured, the technician always configured the modem first and make sure the modem works fine and they’ll call TM if you are successfully connected and in my case they did, so how come his aren’t? even streamyx in a box also been configured first before they send it to you and then you sms them to activate, if they turned out to be faulty, just send it back to be replaced… so I wonder how long does Mr. Chua use the streamyx before he makes the 4x complain?
I guess we’ll never know…
November 17th, 2006 at 12:32 pm
1. when the conv took place?
2. which streamyx package price rm300?
3. have you; at least once; become CS at any company? if not, PLEASE shut up.
4. is Mr Chua your uncle? he must skipped his Pendidikan Moral class.
5. I think Mr Chua buy his own modem and both him & the technicion don’t know how to configure.
6. rileks lah. typical malaysian (if Mr Chua is). kutuk each others pun no use. we all try to keep improving.
7. TQ
November 18th, 2006 at 12:13 am
Conclusion
â€â€Ã¢â‚¬â€Ã¢â‚¬â€—-
Mr Chua = The Fucking Person here :@)
Kumar = How Cool This Customer Service receive “Fucking†words . @-)
Stremyx = Almost with Fucking Congested Matters >:)
Stupid Braveheart = The Most Fucking here, when talk about RACIST. [-x
I just read from first conversation, to the last quote by abcdefgh
Support and Salute U Fucking Situation…and thank you for your conclusion.
All of this conversation really started with Fucking BullHead of MaderFaker
” StupidBraveheart”. What the kind person you are..just talk so much but like a pig eat their shit..shame to you fucking “stupidbraveheart”. Study back your histroy before your made your words.
I swear to the god, if i see and i know you..i cut your throat out of your fucking grave..
November 18th, 2006 at 4:42 am
Man…. throughout the whole conversation that went on, i was hooked onto Kumaran’s voice and patience rather than Mr Chua’s flowing obscenities
Really, which TMnet branch was that? I would like to congratulate Kumaran personally on his proffesional manner of handling this problem.
Oh, this is not related.. but.. gosh, what a yummy voice Kumaran has *wink*
November 18th, 2006 at 4:43 am
I ALREADY HEARD THE CALL AND IT WAS KILLING.THE CUSTOMER WAS REALLY ONE FUCKING BASTARD MOTHER FUCKER IDIOT DO NOT KNOW THE ACTUALL PROCESS FLOW THAT THEY NEED TO FOLLOW. BUT ANYHOW KUMARAN’S MANAGER SHOULD GIVE KUMARAN A BIG COMPLIMENT OR GIVE HIM A GOLD MEDAL FOR HIS ACHIVEMENT. IS RALLY HARD TO FIND A CALM AND COOL SUPERVISOT AS KUMARAN IN THIS UNIVERSE. I HOPE EVERYONE FOLLOW KUMARAN’S FOOTSTEPS. THAT BLOODY CHUA IS REALLY DISGRACE TO UR CHINESE CULTURE.
November 18th, 2006 at 5:29 am
hah, good jokes by you guys., oh, nice assumptions there, calling me a kid. but you could ve been the kid who lost his undies and cried :(( . you guys are fantastic. so you mean youre defending mr. kumaran , so youre his grandfather? LOL!!!.. haha. can you guys stop harping on 1 post only? coz it seems that you guys are getting worse than I was. personal attacks ? nice try. yawn.. can you slap me over the internet? can you? hahah .. just thinking of that makes me wanna :((. fyi, you dickhead rko. you didnt complain, thats your pasal. you want to lose Rm 500, its ur business too. dont tell me i want to shit, you must shit? no, i think u’d be swallowing it. haha. abcdefgh which streamyx package Rm 300? r u fucking dumb? you need to pay the money if u terminate ur contract b4 it ends, nut head. try to read your contract before signing it? tak kisah, you keep ssaying “stop the fucking fucking”. but look at yourself. from what ive seen youve surpassed me in that area. you are resorting to personal attacks now. lol. its fun when you see adults so worked up. yeah i admit im still schooling. but wait, im glad that i can make adults like you stoop so low :d obviously ur mama didnt teach u manners, like young people should be forgiven uncle? and tak kisah again, didnt u listen properly, he already filed his complaint for the fourth time. do you havbe trouble understanding stuff? oh, so uncle here got straight D’s for SPM? lol. not surprised at all. try to be like me, adults. who says kids are dumber than adults.. and didnt i say mr.chua is a racist? you guys are soooo clever, all the fault is mr. chua’s? haha. good, you guys werent in class during pendidikan moral lessons? if you can personally attack me, what makes you think mr. chua cant personally attack the operator? go think with ur pea brains, men. hahah. and stop arguing with a schoolboy over the net. i’ll make u adults cry :((:((
November 18th, 2006 at 5:30 am
gentlemen, try not to see stories from 1 side only. no wonder advertisements work. haha
November 18th, 2006 at 5:46 am
dont argue over my fault please.. especially this stoopid stupid braveheart.. you think i am your uncle ha?! no need to defend me lor… hahahaha
November 18th, 2006 at 6:31 am
Mmhmm., i agree with abcdefgh:
3. have you; at least once; become CS at any company? if not, PLEASE shut up.
you ppl dunno the real situation at call centre, pls keep ur mouth shut laa,
guys u can say CS shd talk like this, handle customer like this and that, but how sure u can handle 100 cals everyday? how many customer want to hear what u want to say first?
CAN U PROVE IT? dun simply talk like #$%$##^
easy to talk only u dick heads!!!!
work as CS first than talk!!!
November 18th, 2006 at 7:42 am
i dont how the TMNET works, but the tech should bring their TMNET Proven modem and test with Mr.Chua house line. If the tech modem working fine , he should tell/advise Mr.Chua something wrong with Mr.Chua modem either setting/hardware. As i mention before i dont know how the TMNET Tech (contr.) works. For my comp. i’ll not do any config for customer modem if they purchased from other party. As Mr.Chua, he should bring the modem back to the shop to where it purchased test it there or ask the seller to come to his house.
But why Mr.Chua purchased another modem, why not just claim for warranty, i dont think his modem already a year, if yes, it’s mean Mr.Chua cant used his Streamyx about a year until the modem warranty expired.
November 18th, 2006 at 8:08 am
I found that the wav file cannot be played fully on certain Windows Media Player.
here are the alternatives:
1) Play it on WinAmp
2) Download the mp3 that I converted:
http://www.gigasize.com/get.php/179877/nasty.mp3
November 18th, 2006 at 10:02 am
haha i was right….u all can see….stupit braveheart really needs help….surely sum distant relation of mr.chua…lol can confirm u that…!!!….losing money yeah its my prob…but atleast im not siding wif mr.chua now am i….im defending mr.kumaran as a fellow human being…not tmnet….not even understanding this….zzz….nothing to say about our dear “polite” stupit braveheart eh?….eh but atleast i know he shits…i tot he was a robot wif onli how to use vulgar words…lolz…!!!:)>-:)>-:)>-
November 18th, 2006 at 10:17 am
nice try, my surname doesnt even start with c, and doesnt even contain the letters “u,a”. . even if he’s my relative, so what? lawyers can still defend their own relatives right, in case you didnt know? can you please focus on the discussion and stop nit-picking? coz if youre and adult, youre shaming yourself. .other than being a racist , mr.chua is just like you ? people have their patience, and ok, maybe you can tolerate more than he can, but its still not ridiculous to get angry after calling for the 4th time, and the girl still said “hello u just called for the first time, now wait for 2 days;…” and also “whats ur problem?” . dont know bout u, but maybe he might interpret the question as something offensive . but im also defending mr.chua as a fellow human being. so your reason is just as good as mine. unless you want to call mr. chua an animal? haha.. i see you’ve run out of points . i dont blame you .usually in debates when they start nit picking its like saying “hey ive no points already pls rest the matter”.
November 18th, 2006 at 11:25 am
tm-net certainly needs to buck up on its cs, but customers like chua are very overbearing.
i respect kumaran’s calmness, i would have hung up the phone if i were in his shoes.
November 18th, 2006 at 11:57 am
whatever racist boy, you are so racist and nasty…
[btw stupid braveheart sounds so stupid...]
everybody here knows that you’re the one, a racist who like to shout “fucking here, fucking there, fucking that”… it’s just isn’t me, mencarut tak tentu hala, not like you a wannabe ku klux klan rapper, fuck this, fuck that, fuck you… [do you know what is KU KLUX KLAN? google it...] like me, I’m a think before I said, I’m a reasonable guy, and I will and does not tolerate if he/she is a racist or a religion hater, [they both one in the same actually] I’ll slapped them hard even if they’re 18yrs old… [that's the legal age for wiping your own butt, it means to accept your own responsibility for the thing you've done... did you know children are the cruelest and the meanest at the age of adolescent? just look at yourself for example] everybody here can see through you that you’re still schooling by the way you express your feelings, adult don’t do that, they’ll just say it straight to the point, with reasons…
what a foolish thinking racist boy… personal or not, it’s you who is exposing yourself, not us…
one more thing, I’m not taking sides, and it is you who responded to my comments not me btw, I’m here just to comment opun what have happened, why are you so touchy about it? you are really a loser with a capital L l-)…
get it straight boy, don’t spread lies here…
have you learned your lessons? read this blogmaster points if you are too lazy to scroll up:
Lessons learned:
1) Do not use insulting words when making a phone call with any customer service.
2) Think twice before making a false statement (streamyx technical men)
3) TMnet, provide us with better broadband service, better access to foreign data center, and better technical support.
please grow a brain boy, read and understand my statement before, filed a complaint for the 4th times means that his modem were working properly before, fool… so at some point between he using the services the modem got screwed by anybody in the house while maybe when he or his children try to meddle with it… and each time have you think the same person filed the reports? people makes errors and systems crashed all the times, have you even think that possibility? and also, it’s just so impossible that a technician will leave your home on the first time of installation. he can’t leave if the installation isn’t successful, or he’ll never get the RM50 for installation fees… I bought my own modem, I don’t know how to configured it before and the tech guy configure it for me, even with the basic configurations the modems works fine, so he gets the RM50 even it is bull to pay for just a simple configurations and it was almost 3 years ago, nowadays you have to pay RM88, [what a load of crap] better subscribe to a in-a-box one… and if he just go to kedai telekom, it is sooner to get it fixed, don’t have to shout, don’t have to yell, just have to get a number and queue-up…
hey boy, at least I pay taxes, bills, vote and established my life on my own two feet, so I can talk whenever I want, whatever I want as long that it is not insulting or hurting others, RACIST are not included… think about it when you reach the age of maturity…
sayonara…
@abcdefgh
I think it was a 1mb basic RM88/99 package… if you add and sum the all the fees including 1st and 2nd month bills you got RM 339 without modem and RM361 with the modem… either way Mr. Chua is so angry so he said RM300 assumed by the decimal points…
November 18th, 2006 at 1:32 pm
The only way to handle these trolls is to deprive it of attention. Let’s just leave him alone and move on with more constructive discussions.
November 18th, 2006 at 3:38 pm
I really wonder why no one is supporting stupid braveheart on this matter. He’s actually making a lot of sense, but no one here seems to acknowledge it, but instead resort to personal attacks against him and poor Mr. Chua. I am not supporting Mr. Chua in this matter, but like stupid braveheart said, I can understand why he completely lost his temper. He paid a lot of money, cannot terminate his contract, called repeatedly and little was done to help Mr. Chua.
I don’t support the racist remarks Mr. Chua made, but people commenting here are exhibiting the same type of racism. One of the comments was that Mr. Chua wasn’t speaking in BM. And also why he wasn’t speaking in Chinese. (There is no god damn TM net tech support in Mandarin, as brilliant as your comment may have been tak kisah)
Another good point brought up by stupid braveheart was customer rights in Malaysia. Mr. Chua was paying but receiving no service and was neither properly compensated nor received proper tech support.
And the RM300 was the cost of the new modem Mr. Chua bought because the technician hinted that his modem may be faulty. And he wants compensation for it. Have you guys been listening to the file at all?
Anyways, stupid braveheart > tak kisah.
That’s all I really wanted to say. And no, I’m not stupid braveheart either.
November 18th, 2006 at 6:25 pm
fucking mr chua just like a fucking dog, the only thing he like is fucking the damn modem, dam racist chua.
if u want somebody help u, ask them nicely la ..
if i’m at that kumaran place, i just disconnect the line..
if i’m the tmnet..
this 1 fucking customer lost.. is better then i have a thousand stupid cust that doesn’t know that he is very stupid on IT..
what for the 300 buck?
November 18th, 2006 at 6:39 pm
omg this mr chua damn retarded one…i’ve complained a lot of times before but i never got till the extent like mr chua man…omg…siao eh…
November 18th, 2006 at 8:24 pm
lol, i dont even need google to know what ku klux klan is. sorry, but these days kids are smarter than u were at our age. :d y’know what? u who proclaim to not be racist, so then why are you making a big fuss over it? listen properly to what mr. chua said. he said u fucking indian, which means he was referring to that particular person. unless youre a person obsessed with race, i dont think you’d find any fault bout that. however im kind enough to give mr. kumaran the benefit of doubt. and you? youre showing how adult you are. typical of adults youre a hypocrite. look, youre soooo not racist, then why didnt u go lecture the guy who said “kamu cina ada apa bagus” .? lol. hypocritical sentence number 2. only finding faults with me? proves that youre biased, either against teens or chinese. i dunno, choose whatever suits you. and do you know what sarcasm is? prolly you didnt understand what it means so i’ll just let you go. haha. youre an adult? last time i remembered the only adult who responded to “u fucking moron” was an ah beng . lol , you now what ah beng is? those punk guys who claim to be adults but actually have colored pubes. haha :d dont u adults curse sometimes? oh no, mr tak kisah here is soooo holy, he hasnt muttered a single word of profanity since birth. congrats to you, mr. but for me, i prefer to imbue my words with some passion. youre saying racist this racist that, but who knows u might be the one in the real world. and you guys are totally putting the blame on mr. chua. what 4th time means the modem was working before? why? couldnt it mean that mr. chua has been putting up this all along? have you actually called tmnet? no i presume. fyi, ive been one of the victims. I used to play online games, and suffer from high latency even tho my connection was 1mbps. i emailed tmnet and guess what? they asked me to check router, check this check that, which all i already knew and did, like tcp settings and stuff. then after that , you know how they ended the reply? they said maybe u missed one step. lol. now tell me ,as customer service shouldnt they have used better words to phrase their questions? maybe i missed? haha. and look, like other people here who proclaim themselves as seniors who are “holier-than-thou” , you keep harping on my 2 posts. if thats what adults are, i dont want to grow up.
November 18th, 2006 at 8:29 pm
“kev said,
November 14, 2006 @ 3:24 pm
stupid chink, wanna talk to MANAGER of TMNET?? he made report just wait for the technician or better learn IT yourself. do you think you pay RM10000 per month for your line? stupid chua. ”
surprise surprise, someone missed this?
look, adult. you just purposely singled me out? good one, maybe youre just scared of this kev guy here? hhmmm… mgith be you usng another login? ahah. and please, if you know how to read. stupid brave heart means i was referring to braveheart who made the first racist statement here. do you want me to go on? dont be a blind follower or protector of your own race. you want to lecture, go lecture your own people first. thats whats happening to our world today. people who ejek mengejek, then when the pope make a statement, imbeciles go on riot. sorry to bring in another topic, but i think those who reacted were definitely adults :-” kids wouldnt have cared a shit bout that.
November 18th, 2006 at 10:12 pm
yeah, smarter but not the smartest… and also brainless… responding to a fool like us [as you say we are] makes you the dumbest, have you ever think of that?
and how you could cared about shit, you’re still wearing diapers right? get it?
the bottom line is, there’s no point listening to you anymore, hey, peace lover wannabe, accept and embraced the reality, the cruel word is waiting out there for you and I’m also sorry that’s the world is not perfect enough for you…
I’ve nothing more to say/write to you, always mumble the same thing [typical childish thinking]…
and also you’ve noticed my point yesterday, that’s just I wanted you to hear/see, l-)
November 18th, 2006 at 10:19 pm
sorry im afraid i too have no other choice but to ignore you. first you say mr. chua shouldnt be racist bla bla bla and now youre saying im not ready for the cruel world? we all know that in the cruel world there are racists. ok end of story, whatever you’d like to reply, i still think ur an adult kid wannbe / now go kick some rocks, or go play tug of war with ur weeny, dickhead.